Terms & Conditions

This Campaign is open to selected Active U Mobile Prepaid Plan subscribers only (Corporate account not included) who (“Active” means able to make and receive calls):

1. are of age 18 years and above; and
2. who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
3. have received an opt-in SMS from U Mobile (“Notification”), or push notification for subscribers who have downloaded the MyUMobile App.

1. You will be able to upgrade your existing Prepaid Plan to Postpaid Plan during the Campaign by replying to the notification, clicking the ‘Take up this deal’ notification on the MyUMobile App or any other channel that was made available to you.
2. By replying to the Notification, you are deemed to have read and agreed to the Terms of service for:
   1. Postpaid Plan - Terms & Conditions | U Mobile
3. In the event that your upgrade is not successful due to any reasons after replying to the Notification, our system will automatically reattempt to upgrade you within the next 3 working days subject to your eligibility.
4. An SMS notification will be sent to you on the plan upgrade status. If the upgrade is successful, your Prepaid plan will be upgraded to the Postpaid Plan instantly upon receipt of the “successful upgrade” status.
5. You are required to update your personal information through MyUMobile App in order to receive the first bill.
6. You are allowed to carry forward your Prepaid credit balance up to a maximum RM150 to the new Plan. The balance exceeding RM150 will be forfeited. Any remaining SMS, voice minutes and data allowance will be forfeited and any content subscription services in your Prepaid account will be automatically terminated. Only your direct carrier billing (DCB) service subscription will be carried forward to the new Plan. The 1-month Advance Access Fee for the Plan is waived and will be reflected in your first bill where you are normally required to pay 1 month Advance Access Fee and the current month’s charges.

1. Subscribers who complete the requirements above will receive the bonus campaign as stated in the “Notification” that you received.
2. U Mobile will notify the eligible subscribers of their entitlement to receive the reward via SMS (“Reward Notification”). U Mobile may use any other method or medium it deems fit to notify the participants of their entitlement to receive the reward.
3. You must ensure that your Postpaid account is Active and has no overdue during the Campaign Period. “Active” means able to make and receive calls. Subscribers who upgrade/downgrade their Postpaid plan will no longer be eligible to enjoy the subsequent month bonus data reward.

1. For clarity, each eligible subscriber will receive a maximum of one (1) campaign reward only during the Campaign Period (bill rebate / bonus data / campaign prize).