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U Mobile Prepaid Starter Pack Self Registration is a secured process that enables customers to register for the Prepaid Starter Pack with U Mobile without submission of physical documents to verify your identity.
For Malaysian: An original copy of MyKad.
For Foreigners: An original copy of your International Passport.
Please ensure that your identification document is valid, original and in good condition.
Kindly click at the ‘Here’ button at the bottom of the Step 2: Scan ID document page. Our U Mobile support team will assist you in updating your information according to your ID. You may verify the details within 48 hours via MyUMobileApp.
After completing the U Mobile Prepaid Starter Pack Self Registration process, your request will be processed for registration and activation of your new U Mobile Prepaid Starter Pack.
You will not be able to register for our services if you do not provide requested documents.
Yes, you can. You may state your current local address to register for a Prepaid Starter Pack (eg: Hotel Name and Address).
Please follow the instructions stated in the message. If the issue persists, kindly seek assistance at the nearest U Mobile Store listed at https://u.my/store or call our Contact Centre at +6018 3881318.
Yes. Internet connection is mandatory.
Yes. You must use a smartphone to do the U Mobile Prepaid Starter Pack Self Registration.
Yes. There are 3 languages available for selection - Bahasa Melayu, English and Chinese. You may select your preferred language at the Mini Program start screen.
It usually takes less than a minute to complete the registration process, provided that all of the steps are done correctly with proper documentation.
There will be a time limit for you to complete your registration if there is an internet disruption during the process. If the time limit expires, you will be directed back to the Home screen to start your registration process once again.
No. You are required to use a phone with a functional front camera. Alternatively, you may use the back camera for facial recognition.
Yes. Upon any successful registration, you will receive a welcome message from U Mobile.
Yes. You are required to activate your U Mobile Prepaid Starter Pack immediately upon purchase.
Not necessarily. You may seek further assistance at our U Mobile Store nearest to you listed at https://u.my/store or call our Contact Centre at +6018 3881318.
Yes. As long as both SIM card and ID are valid with a Malaysian registered address.
No. You do not need to insert the SIM card into your phone.
No, you will not be able to use UNHCR ID to register.
For better and faster experience, you need to have minimum 3G speed.
Please scan your ID in a well-lit place and ensure that it is clearly visible and within the frame. You may also use a different phone as errors may be due to a faulty camera. If the issue persists, please visit our store near to you or call our Contact Centre at +6018 3881318.
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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