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Below are the new Multi-Day Roaming Passes for all U Mobile Postpaid and Prepaid subscribers:
Roaming Passes | 5-Day Roaming (SG/IDN/TH) | 7-Day Roaming (Multi-Country) |
30-Day Roaming (Multi-Country) | 45-Day Hajj Pass |
---|---|---|---|---|
Validity | 5 Days | 7 Days | 30 Days | 45 Days |
Price | RM30 | RM50 | RM115 | RM95 |
Countries | 3 | 16 | 55 | 1 |
Data Quota | 2GB High-speed Roaming Data daily, refreshed based on the Roaming Pass purchase time (Malaysia Time). Upon depletion, you can continue browsing at reduced speed up to 512kbps. |
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Roaming Add-Ons | 2GB High-speed Data for RM10 Valid for 24 hours. *Only valid for purchase with an active Roaming Pass. |
Note: The Multi-Day Roaming Passes do not cover call & SMS usage or data usage in Maritime areas (International Waters Cruise Ship)
The Multi-Day Roaming Passes can be used across the countries listed below, according to the specific passes.
Roaming Passes | 5-Day Roaming (SG/IDN/TH) | 7-Day Roaming (Multi-Country) |
30-Day Roaming (Multi-Country) | 45-Day Hajj Pass |
---|---|---|---|---|
Countries | Singapore, Indonesia, Thailand | Australia, Bangladesh, Chine, Hong Kong, Indonesia, Macau, Singapore, South Korea, Taiwan, Thailand, Japan, Kazakhstan, New Zealand, Russia, Saudi Arabia, Vietnam | Albania, Australia, Austria, Azerbaijan, Bangladesh, Belgium, Brunei, Cambodia, Canada, China, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kazakhstan, Laos, Latvia, Lithuania, Luxembourg, Macau, Mongolia, Netherlands, New Zealand, Oman, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, Ukraine, USA, Vietnam | Saudi Arabia |
Scenario:
If you’re traveling to Singapore and then to Indonesia within 5 days, you can purchase a 5-Day Roaming (SG/IDN/TH) pass and enjoy unlimited roaming across both countries.
All Roaming Passes are not auto-renewable. You will need to repurchase your desired Roaming Pass via MyUMobile App if you wish to continue using roaming services.
No, the Multi-Day Roaming Passes are not activated automatically.
If you do not wish to have the U Data Roam activated automatically, we recommend you to:
Refer to next question for more information.
You can purchase the roaming passes via MyUMobile App & UMB. Please refer to the steps below:
1. MyUMobile App (Postpaid & Prepaid Customer)
Step 1: Launch the MyUMobile App
Step 2: Select Add-Ons, and search for “Roam & Travel” tab
Step 3: Select the Roaming Pass you desire and confirm your subscription
Note: Once you’ve clicked ‘Buy Now’, the Roaming Pass will be purchased and activated immediately. The Roaming Pass is then active.
2. UMB (Prepaid Customer)
Step 1: Dial *118#, select “Roam & Travel”
Step 2: Select the Roaming Pass you desire
Step 3: Confirm your subscription
Note: UMB menu is available to access even without data connectivity. There are no charges incurred for dialling UMB overseas.
Yes, you can. We highly recommend purchasing the Multi-Day Roaming Pass while still in Malaysia to ensure a seamless roaming experience. Make sure that data roaming is turned on in your mobile device settings to enjoy roaming as soon as you land at your travel destination.
You will receive an SMS upon successful purchase and activation. You can also verify via MyUMobile App at ‘View All Usage Details’.
Roaming Pass | Roaming Pass Validity |
---|---|
5-Day Roaming (SG/IDN/TH) |
Expires 5 full days (120 hours) following the time of activation (Malaysia time). |
7-Day Roaming (Multi-Country) |
Expires 7 full days (168 hours) following the time of activation (Malaysia time). |
30-Day Roaming (Multi-Country) |
Expires 30 full days (720 hours) following the time of activation (Malaysia time). |
45-Day Hajj Pass | Expires 45 full days (1,080 hours) following the time of activation (Malaysia time). |
You will receive a SMS reminder one day prior to your expiration date and on the actual expiration date of the Roaming Pass.
Multi-Day Roaming Passes have a 2GB High-speed Data Roaming quota that refreshes daily, based on the purchase time (Malaysia time). Once the daily quota is fully depleted, you can continue browsing with Unlimited Data at a throttled speed of up to 512 Kbps.
There are no additional charges for browsing at throttled speed.
With an active Roaming Pass, you can choose to purchase the Roaming Add-On with 2GB of High-speed Data at RM10, valid for 24 hours.
You can purchase the Roaming 2GB (RM10/24 Hours) via the following channels:
1. MyUMobile App (Postpaid & Prepaid Customer)
Step 1: Launch the MyUMobile App
Step 2: Select “Add-Ons”, and search for “Roam & Travel” tab
Step 3: Select “Roaming 2GB” and confirm your subscription
2. UMB (Prepaid Customer)
Step 1: Dial *118#, “Roam & Travel”
Step 2: Select the “Roaming 2GB” Add-On
Step 3: Confirm your subscription
Note: UMB menu is available to access even without data connectivity. There are no charges incurred for dialling UMB overseas.
Yes, you can still purchase the Roaming Passes. Upon landing at your destination, the Free Global Roaming will be activated automatically.
However, if you choose to purchase any of the Roaming Passes, the quota from the paid passes will be utilized first. Once the daily 2GB High-speed Data is exhausted, the quota from the Free 15GB Global Roaming will kick in until the next day’s refresh for the paid passes.
Yes, you can still purchase the Roaming Passes. Upon landing at your destination (Singapore / Indonesia / Thailand), the Free 500GB or 200GB Roaming will be activated automatically.
However, if you choose to purchase any of the Roaming Passes, the quota from the paid passes will be utilized first. Once the daily 2GB High-speed Data is exhausted, the quota from the Free 500GB for U Postpaid 68 & 200GB for U Postpaid Borneo 68 while roaming in Singapore, Indonesia & Thailand will kick in until the next day’s refresh for the paid passes.
For U Family 128 subscribers, these Roaming Passes will not be available. However, you can purchase the Roam Share Add-Ons once you’ve utilised the Free 15GB Global Roaming.
The credit charges for the Multi-Day Roaming Passes are based on the one you desire. For example: RM30, RM50, RM115, and RM95 for the 5-Day Roaming Pass, 7-Days Roaming Pass, 30-Day Roaming Pass, and 45-Day Hajj Pass respectively.
You will need to maintain a minimum of RM10 credit balance in your account to be eligible to roam.
Yes, you can. Please take note that the first Multi-Day Roaming Pass will be replaced with the second pass upon purchase. Roaming Passes with same validity will not co-exist.
Yes, you can. However, all Multi-Day Roaming Passes will be activated upon purchase.
Scenario:
You have an active 5-Day Roaming Pass & you purchase a 7-Day Roaming Pass.
In terms of data utilization sequence, the daily 2GB High-speed Data from the 5-Day Roaming Pass will be first. Upon exhaustion, only then will the daily 2GB High-speed Data from the 7-Day Roaming Pass kick in.
Once the daily quota from both Roaming Passes is depleted, you can continue browsing with Unlimited Data at a throttled speed of up to 512 Kbps.
There are no additional charges for browsing at throttled speed.
Upon arrival at your destination, you will receive a Welcome SMS from U Mobile regarding the operator for uninterrupted roaming experience.
IOS
Go to Settings > Mobile Services >Network Selection > Manually select the indicated preferred operator
Android
Go to Settings > Network & Internet >Sim Card & Mobile Network >Select Network > Manually select the indicated preferred operator
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
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Have questions? Feel free to DM us!
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