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The U Data Roam passes are affordable data roaming promotions that enable you to enjoy unlimited internet roaming at selected destinations when you connect to the network of our preferred roaming operator while traveling.
U Data Roam passes consist of:
Here are the summaries of the passes:
Pass | U Data Roam 10 (“UDR 10”) |
Charge | RM10/24 hours 24-hour validity upon activation, which will be stated in the confirmation SMS and the MyUMobile App. |
Roaming Data Allocation | Unlimited internet data usage with unrestricted high-speed access for the first 500MB; however, once you surpass the 500MB limit, the internet speed will be reduced to a maximum of 64Kbps. |
Pass Eligibility | One (1) pass per one (1) eligible country. |
Purchase Method | UDR 10 will be automatically activated for you if we detect that you are in an eligible country and are using data without subscribing to either UDR 10 Booster or UDR 36 Booster. |
Countries and Operators | Please refer to https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming#other-plans |
Pass | U Data Roam 36 (“UDR 36”) |
Charge | RM9 for every 1MB, with a maximum charge of RM36/24 hours 24-hour validity upon activation, which will be stated in the confirmation SMS and the MyUMobile App. |
Roaming Data Allocation | Unlimited internet data usage with unrestricted high-speed access for the first 500MB; however, once you surpass the 500MB limit, the internet speed will be reduced to a maximum of 64Kbps |
Pass Eligibility | One (1) pass per one (1) eligible country. |
Purchase Method | UDR 36 will be automatically activated for you if we detect that you are in an eligible country and are using data without subscribing to either UDR 10 Booster or UDR 36 Booster. |
Countries and Operators | Please refer to https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming#other-plans |
Pass | U Data Roam 10 Booster (“UDR 10 Booster”) |
Charge | RM10/24 hours 24-hour validity upon activation, which will be stated in the confirmation SMS and the MyUMobile App. |
Roaming Data Allocation | Unlimited internet data usage with unrestricted high-speed access for the first 500MB; however, once you surpass the 500MB limit, the internet speed will be reduced to a maximum of 512Kbps. |
Pass Eligibility | One (1) pass per one (1) eligible country. |
Purchase Method | Self-subscription via MyUMobile App or UMB *118# |
Countries and Operators | Please refer to https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming#other-plans |
Pass | U Data Roam 36 Booster (“UDR 36 Booster”) |
Charge | RM36/24 hours 24-hour validity upon activation, which will be stated in the confirmation SMS and the MyUMobile App. |
Roaming Data Allocation | Unlimited internet data usage with unrestricted high-speed access for the first 500MB; however, once you surpass the 500MB limit, the internet speed will be reduced to a maximum of 512Kbps. |
Pass Eligibility | One (1) pass per one (1) eligible country. |
Purchase Method | Self-subscription via MyUMobile App or UMB *118#. |
Countries and Operators | Please refer to https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming#other-plans |
Data Roam passes are available to all U Mobile prepaid and postpaid plans, except for U Mobile postpaid broadband plans.
Yes. As long as your member line activates the international roaming service, both the member line holder and the principal line holder will be able to enjoy the same promotion. However, usage charges will be applied separately for each line.
For example, using U Data Roam 10 in Singapore:
If the principal line holder and 1 member line use data roaming at the same time in Singapore when they connect to STARHUB, the principal line will be charged RM10 per day and an additional RM10 per day for the member line’s internet usage while roaming.
U Data Roam passes are available in over 60 countries, click here to check the available passes for your destinations.
You just need to ensure that your international roaming service is activated before you travel overseas.
However, you will NEED to connect to the preferred roaming operator’s network based on the country you are in.
You may also subscribe to a U Data Roam pass via MyUMobile App if you require more than 500MB high speed data before the existing pass expires.
a. Postpaid (Malaysian):
b. Postpaid (Non-Malaysian):
c. Prepaid: International Roaming Service is pre-activated for all Prepaid subscribers.
Yes, you will receive a welcome message which mentions our preferred roaming operator’s name and network when you arrive at your destination country.
You will not be able to connect to the internet on your mobile device using your mobile data.
To continue enjoying the internet connection, be sure to connect to U Mobile’s preferred roaming operator when you are abroad.
Your mobile device may automatically switch to other network provider if it detects a stronger signal. In this case, you may manually connect to your preferred network operator.
We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscription.
For U Data Roam 10 and U Data Roam 10 Booster, a flat rate of RM10 will be charged upon successful activation and valid for 24hrs.
For U Data Roam 36 and U Data Roam 36 Booster, a flat rate of RM36 will be charged upon successful activation and valid for 24hrs.
You are advised to have the required amount of credit in your account based on the country you intend to visit before travelling.
For example, if you do not have RM10 credit in your main credit balance account when you travel to countries where the U Data Roam 10 is available, the promotion will not apply to you. You will not be able to subscribe to U Data Roam if you have insufficient credit in your Main Credit Balance. This is because U Data Roam charges can only be deducted from the Main Credit Balance even though you have sufficient credit in your Credit Share Balance.
You are advised to top up before you travel. However, you can still perform top up with your top up voucher even when you are roaming.
At the same time, you may also use our online banking channels to top up while roaming.
Roaming data quota utilization SMS will be sent to you once you have utilized:
Alternatively, you can check your pass usage and expiry via the MyUMobile App.
We offer unlimited data with Fair Usage Policy (FUP). Upon reaching the FUP limit, you will be informed and will be surfing on a reduced speed.
The fair usage is 500MB/24 hours upon successful activation and unlimited quota at a throttled speed till pass expired.
No, there are no additional charges. Once you have reached the Fair Usage Policy limit, you will be surfing on a reduced speed.
Yes, you can restore your internet usage speed by buying a new eligible U Data Roam pass (U Data Roam 10 Booster / U Data Roam 36 Booster) via MyUMobile app or via UMB *118#
There is no limit to the number of passes you can buy in a day; each pass has a validity of 24 hours.
In the same country:
Regardless of which preferred operators you have selected or switched within 24 hours upon successful activation, you will still be charged at RM10/24 hours or RM36/24 hours.
For example:
If you are roaming in India and have chosen to switch between 2 operators - Aircel and Reliance within 24 hours upon successful activation, you will still be charged at RM10/24 hours..
In different countries but on the same day:
You will be charged RM10/24 hours or RM36/24 hours for each of the countries you have visited.
For example:
If you’re roaming in Singapore in the morning and later in Indonesia within 24 hours upon successful activation, you will be charged separately for both countries - RM10/24 hours (Singapore) and RM10/24 hours (Indonesia).
No, the U Data Roam passes are only applicable for roaming.
No, you will not be able to use roaming data in the countries where U Data Roam passes are not available.
You are advised to look for alternatives when travelling to countries not included in U Data Roam passes.
Yes, you can purchase U Data Roam Passes and Prepaid Travel Passes at the same time.
If both Prepaid Travel Pass and U Data Roam Pass are active, the data usage will be utilized from the pass which has shorter validity.
No, you will not be able to utilize the roaming data allocated for U Data Roam 10 Booster as the travel destination you are in is only eligible in U Data Roam 36/ U Data Roam 36 Booster.
However, you will be auto provisioned U Data Roam 36 upon arrival as you do not have eligible pass in active.
No, you will not be eligible for a refund due to wrongly purchased U Data Roam pass.
You are advised to check here for the eligibility of destinations of different U Data Roam passes before purchasing.
International roaming charges are subjected to the 6% service tax effective from 1 Sept 2018.
Last Updated: 11 October 2023
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