Frequently Asked Questions

• Step 1: Trade in an eligible device.
• Step 2: Once your trade-in device has been evaluated and confirmed to meet the campaign criteria, you can sign up for the iPhone 13 at a special price with the U Postpaid 68, U Postpaid Borneo 68, U Postpaid 98, or U Family 128 plans.

This campaign is open to both existing and new U Mobile Postpaid subscribers.

To be eligible, the trade-in device must meet the following requirements:
 

• Manufacturing Year: Devices must have been manufactured after 2020.
• Connectivity: Must be a 4G phone or better.
• Device Condition:
  • The phone must power on.
  • No major cracks or shattered screens.
  • No swollen batteries.
  • No account locks (e.g., Apple ID lock or Google account lock).

• Supported brands:
  • Apple, Honor, Huawei, Nokia, Nothing, Oppo, Realme, Samsung, Vivo, Xiaomi, ZTE.

1. Backup & Reset: 
   • Before handing over your device, back up your data, disable tracking features (e.g., Find My iPhone or Find My Device), and perform a factory reset.
   • Note: This process is irreversible, and any data left on the device cannot be retrieved.
2. Provide Accurate Details: 
   • Fill in the Trade-In form with the required information, including banking details.
   • Once submitted, these details cannot be changed. Please double-check before submission.
3. Hand Over Your Device: 
   • Finalize the trade-in by submitting your device.
4. Receive a Confirmation Email: 
   • After submission, you will receive a confirmation email from umobile.tradein@bolttech.my.
   • Ensure the ‘Switcher Campaign’ status is marked as ‘Yes’ in the email.
   • This email serves as proof of your trade-in transaction.
5. Proceed with iPhone 13 Signup: 
   • The U Mobile sales agent or frontliner will assist you in signing up for the iPhone 13, iPhone 15 or iPhone 16e with a U Postpaid plan at the same branch.
6. Receive Your Brand-New iPhone 13/iPhone 15/iPhone 16e.

• If your trade-in value is below RM400: No additional payment will be made.
• If your trade-in value exceeds RM400: The remaining balance (after deducting RM400) will be paid to you within two business days.

Once the trade-in is completed, it cannot be reversed. Please ensure you are certain before proceeding with the Switcher Campaign.

• Email: umobile.tradein@bolttech.my
• WhatsApp: +601121092870

No, the name and NRIC/Passport details in the Trade-In confirmation email must match to ensure a smooth sign-up process.

Apple releases iOS updates and compatible device lists annually. Please refer to Apple’s official website for the latest details.

Refer to the pricing table below:

Note: A device upfront payment may be required if you do not meet the upfront payment waiver criteria (as determined by U Mobile) during your U SaveMore registration.