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You can change your rate plan at U Mobile Service Centre, Premier Dealer or via DIY channels such as MyUMobile app, UMB and SMS.
No, you can only visit a U Mobile Service Centre to change a rate plan from principal to supplementary line or vice versa.
Every customer is allowed to change their rate plan a maximum of 6 times in a calendar year, regardless of which channel they change their rate plan.
MyUMobile App
Log in to MyUMobile app, then go to My Account | Change Rate Plan.
Select the plan that you would like to change to.
Confirm your rate plan change and restart your phone after receiving the SMS confirmation.
UMB
Dial *118*7# to go to My Account
Select 7 Change Rate Plan
Select the plan you would like to change to.
Confirm your rate plan change and restart your phone after receiving the SMS confirmation.
SMS
The latest bill statement after a rate plan change will reflect the following charges:
1. Previous rate plan
Access fee is prorated according to your rate plan.
Advance access fee will be refunded and show as payment received in the bill to offset any outstanding amount
Usage charges (if any)
2. New rate plan
You have to visit the U Mobile Service Centre or a Premier Dealer outlet to change a rate plan if you have an active device contract. Please note that there will be an Early Termination Payment should you change rate plan before the contract ends.
You can only change your rate plan via DIY channels if your device plan contract has ended.
DIY channels only open to the following:
Postpaid principle line without
member line
device contract
special offer bundle
Upgrade to P38, P48, GX50, Gx68, , P79 P99 and P139.
Consumer line (not applicable to corporate and enterprise lines).
The DIY channels are open for plan upsize only. Please visit the U Mobile Service Centre or Premier Dealer outlet if you wish to change to a lower Postpaid or Prepaid plan.
You have to download a Change Credit Card details form from our website, fill it in and email it together with supporting documents to payment.processing@u.com.my to update your details. If you are using a 3rd party credit card to pay via auto-debit service, you are required to visit our branch or appointed dealer outlets together with the payer to update credit card details.
Changing a rate plan is free of charge.
Only registered owners are able to request a rate plan change at branches or Premier Dealer outlets.
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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