Frequently Asked Questions

Yes, U Postpaid 68 and U Postpaid 98 provide you with free data for roaming and unlimited incoming call with no additional charges in selected destinations while receiving calls in abroad.

Subscribers of U Postpaid 68 & U Postpaid 98 postpaid rate plan.

It is free of charge.

Yes, if you sign up U Postpaid 68 from 1st September 2023 onwards, you are allowed to use your monthly data quota when you roam in Singapore, Thailand and Indonesia with no additional charges.

No, they do not. 

No. The quota is exclusively for the principal line only.

Yes, you need to connect to our preferred roaming network when you are on data roaming on at selected destinations.

You may check your quota balance via the MyUMobile app, or by dialing *118*6#.

Yes, you will receive notifications when your quota data usage reaches 80% and 100% of your quota.

You will be automatically subscribed to 24 Hour-Roaming RM38 or 24 Hour-Roaming RM15 depending on the destinations you are in.

You may purchase our various multiday roaming passes to avoid daily charges and continue data roaming. Alternatively you may turn off “Data Roaming” in your phone settings before your free Data Roaming quota is exhausted.

Unlimited roaming incoming call is available with U Postpaid 68 & U Postpaid 98 postpaid rate plans.

It is unlimited, subject to the T&C on  https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming

No, outgoing voice call and SMS is not free during roaming.

New U Postpaid 68 users who signed up from 1 September 2023 onwards can utilise their FREE International Roaming quota & enjoy free incoming calls in Singapore, Indonesia and Thailand.​

U Postpaid 68 V1 users who signed up before 1 September 2023 & U Postpaid 98 users can utilise their FREE Global Roaming quota at 15GB/month & enjoy free incoming calls across 63 destinations. Click here for more information on the 63 destinations.​

Please refer here to check the available destinations to utilize the free internet quota on 5G.

You are still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to which are accessible at https://www.u.com.my/en/personal/mobile-plans/roaming-idd/roaming-rates

Yes, U Postpaid 68 V1 and U Postpaid 98 provides you with 15GB global roaming and incoming calls with no additional charges in 63 popular destinations.

There are no additional charges for data roaming or incoming calls in the selected 63 destinations with U Postpaid 68 and U Postpaid 98.

No, they do not.

Unlimited roaming incoming international calls is available with U Postpaid 68 & U Postpaid 98 postpaid rate plans.

All incoming calls in the selected 63 destinations are free of charge when you’re subscribed to U Postpaid 68 and U Postpaid 98.

Kindly check out the destination list in https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.