Frequently Asked Questions

Unlimited Power Prepaid Pack was launched in 17 February 2017. It is no longer available for sale. Please check out our latest prepaid plans here.

You can upgrade to our latest prepaid plan via MyUMobile App or UMB (dial *118#).

The Unlimited Power Prepaid Pack is preloaded with the following:

• RM6 Credit
• Free 200MB High Speed Data
• FreeBasic Internet
• 10 days validity
• 100 minutes of free calls (10 minutes per day)

You can automatically enjoy the free 200MB High Speed Data once you activate your Unlimited Power Prepaid Starter Pack. The free 200MB High-Speed Data is valid for 10 days.

Once you activate the Power Prepaid Pack, you will automatically enjoy 10 minutes of free calls to U Mobile numbers every day for 10 days.

Calls are charged at RM0.30/min, and SMS is charged at 12 sen each. The charging block for calls is 60 seconds per block.

Simply top up your account to stay active. Every RM1 top-up is equivalent to 1 day of active period. The maximum active period at any one time is 365 days.

The Unlimited Power Pack comes with 10 days of active period and 60 days of passive period.

No. The free calls promotion only applies to local voice calls within the U Mobile network.

Standard call rates will apply.

Every RM1 top-up gives you 1 day of free calls. If you top up RM10, you will get 10 days of free calls, starting from the day you topped up. The maximum number of free calls you can have is 365 days.

Every ringgit of top-up gives you 1 day of free calls. You will receive an SMS confirmation for your free calls shortly after top-up. Free calls are valid for 10 minutes per call to U Mobile numbers, all day, every day.

Your free calls validity will follow the maximum validity of your account.

For example, if you top up RM30 on Day 1, you will have free calls until Day 30. If you make another top up of RM10 on day 15, your free calls validity will still be until Day 30 and not Day 45. However, if you make a RM30 top-up on Day 1 and make another top-up of RM10 on Day 25, then your free calls validity will be extended until Day 35.

You can start using your free calls once you receive the "FREE calls" SMS notification. The free calls count is reset on a daily basis at 12am.

No. You can make calls to all U Mobile numbers. All you have to do is to top up with U Mobile. No special settings are required.

Your Unlimited Mobile Internet bundle's voice calls will be utilised first, followed by your daily free calls.

App-Onz offers unlimited data for social apps (i.e. Facebook, Instagram and Twitter) for free.

You can do so byperforming a one-time top up of RM10 or more, and you'll get free unlimited data for App-Onz immediately. Stay active by topping up to continue to enjoy the free unlimited data for App-Onz.

No. However, you will no longer be able to use any Internet services.

Yes, you can do that.

The validity period for the free Internet is as follows:

Dial *118# to check your credit balance.

You may check your free calls validity via UMB by dialling *118*6*3*1#, or by going to MyUMobile App -> "Freebies".

You may check your free data quota balance via UMB by dialling *118*6*3*2#, or by going to MyUMobile App > "Freebies".

No. Plan switching is only allowed when you are in an active period.

You can switch via UMB by dialing *118*6*2*3#, or via MyUMobile App.

Yes, you are allowed to switch back to the Unlimited Power Prepaid Pack. However, customers that are subscribed to the Unlimited Power Prepaid Pack can only switch to the Unlimited FUNZ Pack.

All promos and subscriptions will be forfeited once you switch to the new pack.

Yes. Existing U Prepaid, New U Prepaid, Power and Unlimited Power Prepaid pack subscribers are allowed to switch to the Unlimited FUNZ pack. There will be a one-time plan switching fee of RM3.

Yes, you will.

Once you have successfully switched packs, you will receive an SMS notification. After you receive the SMS, you can top up to enjoy free data.