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Scam Alert! Never share your OTP. U Mobile never calls via WhatsApp.

Scam Alert! Never share your OTP. U Mobile never calls via WhatsApp.
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Always One Step Ahead of Scammers​


We keep an eye out for scam calls and SMS, stopping them early to keep your phone safe and secure.

Scam SMS

2.73M

Scam SMS detected and
blocked last week​

 

Scam Call

7.46M

Scam calls detected and
blocked last week​

 

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How Do I Detect Scams
How Can I Protect Myself?
Common Types of Scams

U Mobile will never ask for your personal details via email, SMS, calls, or messaging apps. If you are asked for this information, you may be a target of scammers. Stay alert for these common scam tactics:

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Mismatched Email

Mismatched email/website domains or spelling errors

 

  • Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'.
  • For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.
     
Mismatched Email

Urgent call-to-action

 

  • Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
  • These scams generate a false sense of urgency so that you will be compelled to act.
Automated Calls

Automated calls

 

  • An automated robocall is almost certainly a scam.
  • Most calls will require you to reveal either your ID number, account number or TAC.
Unsolicited Calls

Unsolicited calls

 

  • Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
  • If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.
Pitching Calls

Pitching calls

 

  • Scam calls often pitch deals that sound too good to be true.
  • Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.
Unknown Senders

Unknown or first-time senders

 

  • If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
  • When in doubt, call the official hotline—use contact info from the official website, not the message.
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Mismatched Email

Mismatched email/website domains or spelling errors

 

  • Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'
  • For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.
Urgent Call To Action

Urgent call-to-action

 

  • Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
  • These scams generate a false sense of urgency so that you will be compelled to act.
Automated Calls

Automated calls

 

  • An automated robocall is almost certainly a scam.
  • Most calls will require you to reveal either your ID number, account number or TAC.
Unsolicited Calls

Unsolicited calls

 

  • Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
  • If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.
Pitching Calls

Pitching calls

 

  • Scam calls often pitch deals that sound too good to be true.
  • Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.
Unknown Senders

Unknown or first-time senders

 

  • If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
  • When in doubt, call the official hotline—use contact info from the official website, not the message.

Anyone can be targeted by scammers, but you can stay vigilant & follow these tips to avoid from falling victim to scams or fraud.

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Do not return calls

Do not return calls/ e-mails/ messages

 

  • Avoid scams by ignoring unknown calls, emails, or messages.
  • Don't return one-ring calls—they may trigger hefty international fees.

     
Do Not Provide Personal Data

Do not provide personal data

 

  • Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
  • If they claim to have your information and just need confirmation, it’s likely a trick.
     
Do not open suspicious links

Do not open suspicious texts/ links/pop-ups/ attachments

 

  • If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
  • Do not use contact details provided in the message sent to you.
Research

Always know who you’re dealing with

 

  • If you’ve only met someone online or doubt a company’s legitimacy, research them first.
  • Check Google, LinkedIn, or other social media platforms to verify their profile and photo.

     
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Do not return calls

Do not return calls/ e-mails/ messages

 

  • Avoid scams by ignoring unknown calls, emails, or messages.
  • Don't return one-ring calls—they may trigger hefty international fees.


     
Do Not Provide Personal Data

Do not provide personal data

 

  • Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
  • If they claim to have your information and just need confirmation, it’s likely a trick.
     
Do not open suspicious links

Do not open suspicious texts/ links/pop-ups/ attachments

 

  • If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
  • Do not use contact details provided in the message sent to you..
     
Research

Always know who you’re dealing with

 

  • If you’ve only met someone online or doubt a company’s legitimacy, research them first.
  • Check Google, LinkedIn, or other social media platforms to verify their profile and photo
     

Cyber criminals are constantly evolving and perfecting their schemes – we've identified some of the most common types of online and phone scams happening today:

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Phishing

Phishing

 

Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.

Vishing

Vishing/Scam Calls

 

Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.

Wangiri

Wangiri

 

Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.
Social Media Scams

Social Media Scams

 

Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.

SMS Scams

SMS Scams

 

SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.

Malware

Malware

 

Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
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Phishing Scams

Phishing

 

Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.
Vishing Scams

Vishing/Scam Calls

 

Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.
Wangiri

Wangiri

 

Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.
Social Media Scams

Social Media Scams

 

Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
SMS Scams

SMS Scams

 

SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.
Phishing Scams

Malware

 

Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.

Recognise & protect yourself from scams
by reporting it immediately to CCID Scam Response Centre:

Hotline
Centre Hotline (8am - 12am daily)

+6 03 2610 1599
+6 03 2610 1559

Whtasapp
WhatsApp Channel (8am - 12am daily)

+6 013 211 1222
 

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat Now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM Now
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