Prepaid Plans Registration Guidelines | Support

U Mobile is currently collaborating with the Malaysian Communications and Multimedia Commission (MCMC) on a data verification exercise. This exercise aims to verify the integrity of our prepaid subscriber database by rectifying unmatched and inaccurate registration data.

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

Expect a call and SMS from our Customer Service representative.
Visit our U Mobile stores to check and update your information.
Be aware that your mobile usage may be affected if the inaccurate data is not updated.

U Mobile Prepaid Registration Requirements

Disclaimer: You can only opt for U Mobile Postpaid e-Billing once your U Mobile line has been activated.

Malaysians & Permanent Residents

Foreigners & Tourists

Meet Our Age Requirement

You must be at least 12 years old.

Meet Our SIM Card Limit

You must have less than 5 SIM cards registered to your name.

Have a Valid ID

You must present your original and valid ID when you register. Accepted IDs are:

NRIC for Malaysians (MyKad)
NRIC for Permanent Residents
Malaysian Armed Forces/Police ID
Temporary Identity Card (MyKas)

We are Here Too

U can also get in touch with us from any of the following channels.

MyUMobile App

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Facebook

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Prepaid Registration Guidelines

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

U Mobile Prepaid Registration Requirements

We are Here Too

MyUMobile App

Facebook

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Prepaid Registration Guidelines

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

U Mobile Prepaid Registration Requirements​

We are Here Too

MyUMobile App

Facebook

Instagram

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U Mobile Prepaid Registration Requirements