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"/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid Plan", "value": "postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-plan.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { "title": "U Mobile Devices Terms and Conditions", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "U Mobile U Postpaid Plan Terms And Conditions", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "U Mobile Postpaid Boosters Terms and Conditions", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call Terms And Conditions", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 10th Feb", "value": "ultra-hotspot-5g-promotion-10th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-10th-feb.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Pakej 5G Rahmah for Civil Servants", "value": "pakej-5g-rahmah-civil-servants", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-civil-servants.html" }, { "title": "Pakej 5G Rahmah Device Bundle", "value": "pakej-5g-rahmah-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-device-bundle.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/special-promo.html" }, { "title": "Postpaid Special Promo Upgrade Campaign", "value": "postpaid-special-promo-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-special-promo-upgrade-campaign.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/campaign/ambank-exclusive.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" } ] }
  1. This AmBank’s Reload Campaign (“Campaign”) is jointly organised by U Mobile Sdn. Bhd. (Registration No: 199101013657 (223969-U) (“U Mobile”) with AmBank (M) Berhad (Registration No.: 19690100016 (8515-D) and AmBank Islamic Berhad (Registration No.: 199401009897 (295576-U) (collectively “AmBank”) which commences at 00:00:00 on 11 November 2024 and ends at 23:59:59 on 10 February 2025 (“Campaign Period”). All entries received outside the Campaign Period will be automatically disqualified.
  2. By participating in this Campaign, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
  3. Campaign Eligibility
    1. This Campaign is open to all U Mobile Prepaid subscribers.
    2. U Mobile’s employees and their immediate family members are not allowed to participate in this Campaign.
    3. U Mobile reserves the right to reject any entries or disqualify participants without assigning any reason.
    4. Participants who are below the age of 18 years old are deemed to have obtained the consent of their parents or guardians to participate in this Campaign.
  4. Campaign Mechanism
    1. To be eligible for this Campaign, participants must complete either Transaction A OR Transaction B below during the Campaign Period:
      1. Transaction A: Purchase a reload (“Reload”) and subscribe* to a Prepaid plan with a minimum value of RM35, such as U Prepaid 35, U Prepaid 40, U Prepaid 50, GX38, GX43, UMI36, UMI50 (“Transaction”) via AmOnline Mobile App (“AmOnline”).

        *Subscription of any Prepaid plan can be performed via MyUMobile App or via UMB 118 within the Campaign Period.
      2. Transaction B: Purchase any U Mobile prepaid plan with a minimum value of RM35, such as U Prepaid 35, U Prepaid 40, U Prepaid 50, GX38, GX43, UMI36, UMI50 directly via AmOnline’s Mobile App within the Campaign Period.
    2. No entry forms are required.
    3. Transaction A or Transaction B must be completed during the respective Campaign Month within the Campaign Period as set out in the Table below:
       
Campaign Month Campaign Period
Month 1 11 November 2024 – 10 December 2024
Month 2 11 December 2024 – 10 January 2025
Month 3 11 January 2025 – 10 February 2025
    1. The following are the illustrations of qualified and unqualified transactions:
Transaction

Date
(Reload)

 Date
(Prepaid Plan)		 Remarks
Transaction 1 Perform reload of any amount on 12 November 2024. Subscribe to GX35 plan on 13 November 2024 Qualifies
Transaction 2 Perform a Reload of RM50 on 1 December 2024 Subscribe to GX30 on 1 December 2024 Does not qualify

Reason: The Prepaid plan is not eligible
Transaction 3 Perform reload of RM50 on 15 December 2024. Subscribe to U40 plan on 11 January 2025. Does not qualify.

Reason: The prepaid plan is not subscribed within the relevant Campaign Month.
Transaction 4 NIL Purchase U Prepaid 35 on 15 January 2025 via AmOnline’s channel Qualifies.
Transaction 5 Perform a Reload of RM35 via non-AmOnline’s channel on 1 January 2025 Subscribe to U Prepaid 50 on 1 January 2025 Does not qualify

Reason: The Reload is not purchased via the AmOnline’s channels


Example:  MSISDN :018-1234567

  1. Prizes and Fulfilment
    1. The participants who complete the steps listed in paragraph 4 above will be shortlisted based on the selection methods and will be entitled to win the prizes as set out in the following Table:
    2. Monthly Prizes:
      1. Prizes for New Prepaid Customers

        For the purpose of this Campaign, new Prepaid customers refer to the eligible customers who have not performed any prepaid reload or purchase Prepaid internet plan via AmOnline App in the last six (6) months prior to the Campaign i.e. from 10 May 2024 to 10 November 2024.
         
Month Campaign Period Prizes Transaction Selection Criteria Total Winners
Month 1 11 November 2024 – 10 December 2024 RM5 Cashback in the form of Prepaid Credit (“Prepaid Credit”) Perform a successful transaction A or B as set out in Clause 4(a) above for the first time First 200 successful transactions (by completing either Transaction A or Transaction B as set out in Clause 4(a) above). 200
Month 2 11 December 2024 – 10 January 2025 RM5 Cashback in the form of Prepaid Credit (“Cashback”) 200
Month 3 11 January 2025 – 10 February 2025 RM5 Cashback in the form of Prepaid Credit (“Cashback”) 200

    1.  
      1. Prizes for All Prepaid Customers

        For the purpose of this Campaign, all Prepaid customers refer to all new and existing eligible customers who perform Transaction A or Transaction B as set out in Clause 4 (a) above and earn entries.
Month Campaign Period Prizes Transaction Entries Selection Criteria Total Winners
Month 1 11 November 2024 – 10 December 2024 RM365 Prepaid Credit with 1 Year Validity (“RM365 Prepaid Credit”) Perform a minimum RM35 successful transaction A or B as set out in Clause 4(a) above  

New Prepaid Customers: 5 Entries 

Existing Prepaid Customers: 3 Entries

 First 10 eligible participants with the highest number of entries. 10
Perform a minimum RM50 successful transaction A or B as set out in Clause 4(a) above  

New Prepaid Customers: 5 Entries 

Existing Prepaid Customers: 5 Entries
Month 2 11 December 2024 – 10 January 2025 RM365 Prepaid Credit with 1 Year Validity (“RM365 Prepaid Credit”) Perform a minimum RM35 successful transaction A or B as set out in Clause 4(a) above

New Prepaid Customers: 5 Entries 

Existing Prepaid Customers: 3 Entries

 First 10 eligible participants with the highest number of entries. 10
Perform a minimum RM50 successful transaction A or B as set out in Clause 4(a) above

New Prepaid Customers: 5 Entries 

Existing Prepaid Customers: 5 Entries
Month 3 11 January 2025 – 10 February 2025 RM365 Prepaid Credit with 1 Year Validity (“RM365 Prepaid Credit”) Perform a minimum RM35 successful transaction A or B as set out in Clause 4(a) above

New Prepaid Customers: 5 Entries 

Existing Prepaid Customers: 3 Entries

 First 10 eligible participants with the highest number of entries. 10
Perform a minimum RM50 successful transaction A or B as set out in Clause 4(a) above

New Prepaid Customers: 5 Entries

Existing Prepaid Customers: 5 Entries

    1. Fulfilment 
      1. U Mobile will notify the winners of their entitlement to receive the prizes via SMS.
      2. The prepaid credit amount will be credited to the winners’ prepaid account (the same mobile number used to perform the Reload).
      3. U Mobile will only make one (1) attempt to credit the amount to the winners’ prepaid account. If such attempt failed due to any reasons whatsoever, the prepaid credit amount will be forfeited.
    2. You must ensure that your U Mobile Prepaid account is active during the Campaign Period and until the issuance of prizes. “Active” means able to make and receive calls.
    3. There is no limit on the entries or prizes for each participant for the Cashback prize during the Campaign Period. However, each participant is only entitled to win one (1) RM365 Prepaid Credit prize for the entire Campaign Period.
    4. The prizes are given on an "as is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the prizes with another voucher or an item of similar value at any time without prior notice.
    5. U Mobile is entitled to require the return of or to claw back the prizes credited or any amount similar in value to the prizes in any form (as determined by U Mobile) within 1 year from the end of the Campaign Period from the eligible participant’s Prepaid account for any transactions that are subsequently cancelled, voided, reversed, disputed, refunded or which are unauthorised or fraudulent.
    6. U Mobile reserves the right at its sole discretion to re-schedule or change any prize issuance without prior notice. The winners’ names may be published on the U Mobile website or any other method of communications U Mobile deems appropriate. Any prizes shown on U Mobile’s website, U Mobile’s social media pages, advertisements and Campaign materials are for photography or illustration purposes only.
  1. General
    1. U Mobile’s decisions on any matter relating to this Campaign are final and binding on all participants. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by U Mobile.
    2. U Mobile may change any of these Terms and Conditions including terminating or suspending this Campaign and extending the Campaign Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website and if you do not agree to any of the changes, you must immediately cease participation in the Campaign.
    3. All prizes are accepted entirely at the risk of the participants. To the extent permitted by law, U Mobile excludes all liability in connection with this Campaign. All participants and if the participants are below 18 years of age, their parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage (including loss of opportunity); whether direct or indirect, special or consequential arising out of participation in this Campaign.
    4. By participating in the Campaign, all participants:
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Campaign; and
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    5. Any consents, indemnities, agreement, undertakings, representations and warranties given under these Terms and Conditions by participants who are below the age of 18 years old are deemed to have been given by their parents or guardians.
    6. The subscription and use of U Mobile’s Prepaid mobile services are subject to U Mobile’s standard Prepaid Terms and Conditions and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Prepaid Terms and Conditions will apply to the extent of such inconsistency.
    7. The Campaign and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.
    8. In the event of any conflict between the English and other language versions, the English version shall prevail.

 

 

Version: 8 November 2024

 

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