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  1. General
    1. U Mobile Trade-In Programme is a device trade-in programme (“Programme”) provided by U Mobile Sdn. Bhd. Registration No. 199101013657 (223969-U) (“U Mobile”) and operated by Bolttech Device Protection Malaysia Sdn. Bhd. 200601030522 (750280-K) (“Bolttech”).
    2. If you participate in this Programme, these terms and conditions including our Privacy Notice, will apply (collectively, the “Terms”), all of which are available on www.u.com.my.
       
  2. Eligibility
    1. This Programme is open to all individuals who are: -
      1. citizens or permanent residents of Malaysia; and
      2. at least 18 years of age;
    2. You are not eligible to participate into the Programme if : -
      1. Your device is unable to be switched on;
      2. Your IMEI is unreadable;
      3. Your device is subject to a device contract commitment period which is still subsisting. If we agree (at our absolute discretion and option) to allow you to trade-in your device which is still subject to such a contract commitment period under the relevant device contract with us, you must pay early termination charges and fees in accordance with the relevant terms and conditions for the device contract before you are allowed to participate in the Programme; or
      4. Your Device is under a contract commitment period with other service providers or third parties, you must check with the relevant parties before participating in the Programme.
    3. The list of the device model eligibility and diagnostic checks for buy-back and trade-in under the Programme can be found from the Programme website at https://umobile-tradein.bolttech.my/my/TradeIn (“Trade-In Portal”) which is hosted by Bolttech. The list of device models may be updated by U Mobile and Bolttech from time to time.  We reserve the right to reject any device that does not meet our criteria.
       
  3. Trade-In Process
    1. To participate in this Programme, you must visit any of our participating U Mobile Service Centres and provide us with your device and personal information. Our Service Centre representative will check the physical condition of your mobile device and network locking status and assist you in the web-based trade-in process. After running the device diagnostic on the device via the Trade-In Portal, you will be required to declare the physical condition of your device for Bolttech to provide the quotation for your device.
    2. During the process, you are required to remove the screen protector on your device for us to accurately evaluate your screen condition. If you decide not to proceed with trade-in subsequently, we will not be liable for the replacement of the device screen protector.
       
  4. Trade-in value and Payment
    1. The trade-in value provided via the Trade-in Portal is final, and no negotiation will be entertained. Upon your acceptance of the trade-in value, you must hand over your device to us. You are allowed to trade-in a third party’s device provided that you present a valid authorization letter from that third party.
    2. We will pay you the trade-in value via bank transfer to the bank account number  that you provide us . You are responsible to provide correct and valid bank account details as we will not refund the trade-in value or any amounts for any incorrect information. Payment will be made within 2 business days from the date of surrendering your device. Please contact our authorized partner, Bolttech for any inquiries relating to Trade In payment.
       
  5. Personal Information
    1. By providing your personal information or participating in this Programme, you acknowledge you have given us your consent to collect, record, hold, store, use and disclose your personal information for purposes which are necessary or related to the provision of Programme (a) via the Trade-In Portal by Bolttech according to  Bolttech’s Privacy Notice which is available at Service Portal (bolttech.my) and (b) any other means according to U Mobile’s Privacy Notice which is available at https://www.u.com.my/en/personal/support/terms-conditions/others/privacy-notice
       
  6. Indemnity and Limitation of Liability
    1. You expressly agree to indemnify U Mobile, its directors, officers, employees, affiliates or agents from and against any claims brought against any of them in connection with the performance of the Programme and release us from any claims, losses or damages that may arise with respect to it.
    2. You agree to indemnify us, our employees and officers against all loss, damage, liability and expenses incurred by us or them due to or as a result of any claim made or legal proceedings for defamation, infringement of intellectual property rights, theft, conversion, obscenity, property damage, personal injury or death or breach of any law or regulation brought against us or them in relation to your participation in the Programme or due to your act or omission in participating in this Programme.
    3. We will not be liable for any loss or damage to your device during the trade-in process. You are responsible for backing up your data, contacts, photos, messages, music, (content) removing any personal information or content from your device and resetting your device to its factory settings before surrendering it to us. Data recovery or data backup is not a part of the Programme; accordingly we accept no responsibility or liability for any loss of content, files or data in the device that you have traded-in.
    4. We will not be liable to you or to any persons claiming through you for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any special or consequential loss including loss of profits, data, revenue, business and anticipated savings of any nature whatsoever including but not limited to the following:-
      1. your participation in the Programme for whatever reason, the information available via the Programme or arising out of any action taken in response to or as a result of such information available via the Programme;
      2. any act, omission, error, default by us and/or our related companies, its officers, employees, agents and partners in relation to the Programme;
      3. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Programme and any claims arising out of any of your act, omission, negligence or default in relation to any part of the Programme;
         
  7. Disclaimer
    1. You acknowledge that the Trade In Programme is provided on "as is" and "where is" basis without any warranty or guarantee of any kind, whether express or implied. We do not make any representation and disclaim warranties of any kind in relation to the Programme and we also disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent allowed by law.
    2. We do not warrant the continuity, uninterruptible and/or error-free of the buy-back and trade-in service operated and managed by Bolltech under the Programme and we expressly disclaim any representations or warranties of title, non-infringement, merchantability, usage, fitness or technical function in relation to or any information contained in the Trade-In Portal.
       
  8. Your Responsibilities
    1. You represent and warrant that you are authorised to trade in your device to U Mobile and Bolttech and that you are the rightful owner of the device and have the legal right to sell it to us. You agree to indemnify and hold us harmless from any claims or damages arising out of any breach of this representation and warranty. Upon Bolttech accepting the device, title of ownership in such Device directly transfers to Bolttech through U Mobile and you disclaim any further right, title or interest in and to the device.
    2. You agree to provide true and accurate information including but not limited to; the information of the make, model and condition of your device, your full name, bank name, bank account number, NRIC or passport number and address via the Trade-in Portal.
    3. You agree that the Device that you submitted will not be returned to you, and that any content cannot be recovered.
       
  9. Amendments
    U Mobile may change any of these Terms and Conditions including terminating or suspending this Programme. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website.

  10. Fraudulent Activity
    We reserve the right to reject any device or transaction that we suspect to be fraudulent, stolen or illegal. We may also report any suspicious activity to the relevant authorities.

  11. Matters Beyond Our Control
    We do not guarantee or warrant that the Programme will be free from any fault, error or interruption, due to matters beyond our control. We will not be liable for any inability to participate in the Programme, interruption or disruption of the Programme, delay or failure resulting from matters beyond our control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, any natural disasters such as fire, flood, earthquake, equipment failure, computer or software malfunction, electrical and power failure, fault, interruption or disruption of our network, or of your device, equipment or the equipment of any third party, riot, strikes, lock-out, industrial dispute (whether or not involving our employees) or epidemics of infectious disease.

  12. Miscellaneous
    These Terms contains the entire agreement between you and us and supersedes all prior agreement, undertakings, negotiations and discussions between us.

    If any of the terms in these Terms are not valid or legally enforceable, the other terms will not be affected.

    The laws and courts of Malaysia will govern these Terms. Any processes or judgment may be served on you in the same way as the notices.

    If there’s any conflict between these Terms, your application and terms in other documents which are expressly agreed to form part of the Agreement, the conflict will be resolved in the following order: these Terms, your application and terms in other documents.

  13. Definitions and Interpretations
    “business day(s)” means any day other than Saturday, Sunday and public holidays in Kuala Lumpur, Malaysia;

    “Device” means mobile connected device such as mobile phone.

Version: 17 October 2024

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