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FREE DATA ROAMING AND FREE ROAMING INCOMING CALL
 

Table A

 

Postpaid Plans U Postpaid 68 U Postpaid 98 U Family 128
Roaming Data Quota 500GB 15GB 15GB
Countries Singapore, Indonesia and Thailand

63 countries

 

For more information, kindly visit: 
https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming?planid=u-postpaid-98-plan

63 countries

 

For more information, kindly visit: 
https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming?planid=u-family-128-plan
Hotspot usage Allowed Allowed Allowed
Network allowed 2/3/4/5G 2/3/4/5G 2/3/4/5G
Incoming Call Quota Unlimited Unlimited Unlimited
  1. Free Data Roaming is a data roaming offer which provides you with data quota on roaming at selected countries at no additional charge.

  2. Free Roaming Incoming Call is a voice roaming offer which provides you with incoming calls on roaming at selected countries at no additional charge. This Free Roaming Incoming Call is not applicable for making outgoing calls and SMS. Any outgoing calls and SMS while roaming will be subject to the applicable retail tariff charges at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming

  3. Free Data Roaming is not applicable for voice and SMS service.
     

  4. For U Postpaid 68 and U Postpaid 98, the Free Data Roaming and Free Incoming Call are available for the principal lines only and are not applicable for U FamilyShare lines under these plans.

    For U Family 128, the Free Data Roaming and Free Incoming Call are applicable for the principal line and the U Family Share lines under the plan. Roaming data of your U Family Share line(s) is drawn from the 15GB Roaming Data bucket of your principal line.

  5. Free Data Roaming and Free Roaming Incoming Call cannot be transferred to any other mobile numbers.

  6. Free Data Roaming and Free Roaming Incoming Call are provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, Privacy Notice, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.

  7.  We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you. 

 

Free Data Roaming: Activation and Charges

 

1. To enjoy the Free Data Roaming you have to: 

 

i. activate your international roaming service before you travel; and 

ii. manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming

 

2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to. 

 

3. Once you connect to the preferred roaming operator’s network above based on the country you are in, you may use data quota allocated to you (“Roaming Data Quota”) as per Table A.

 

4. You may check your Roaming Data Quota’s usage while on roaming by: 

     i. Dialing *118# (Applicable for U Postpaid 68 and U Postpaid 98 only); or

     ii. using the MyUMobile App 

 

5. Upon utilization of your Roaming Data Quota:

 

     i. we will notify you via SMS that your Free Data Roaming is depleted. Your Roaming Data Quota will be refreshed at the next billing cycle provided you are still subscribed to U Family 128.  

     ii. if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 or UDR36 is chargeable at RM10 or RM36 per-day per-country subject to UDR’s terms and conditions which are accessible at https://www.u.com.my/en/personal/support/terms-conditions/general/u-data-roam-10-and-u-data-roam-36  

     iii. if you are on U Family 128 plan and wish to continue using data roaming without being charged with UDR10 or UDR36, you can opt to purchase the Roam Share add-ons.

 

Roam Share Add-Ons: Activation and Charges

  1. Roam Share add-ons are applicable for U Family 128 only.
  2. If the free 15GB Roaming Data Quota is deemed insufficient, you may purchase the following roaming add-ons via the MyUMobile App:
    1. Roam Share 2GB (RM15 / 1 Day)
    2. Roam Share 5GB (RM35 / 7 Days)
  3. Roam Share add-ons can only be purchased using your principal line. U Family Share line(s) can use the data quota from the roaming add-on bucket of your principal line.
  4. You may only use 1 Roam Share add-on at any point of time. If you purchase another Roam Share add-on when your existing Roam Share is still valid, the roaming data quota and validity will be refreshed upon purchase of the new add-on. Any unused data from the previous add-on will be forfeited.

 

Free Roaming Incoming Call: Activation and Charges

 

  1. To enjoy the Free Data Roaming you have to:
    i. activate your international roaming service before you travel; and
    ii. manually connect to any one of the preferred roaming operator’s networks when you are on roaming at the respective countries as listed at https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming
     

  2. If you do not connect to the preferred roaming network specified above, you are still able to receive calls subject to the applicable charges imposed by the roaming operator you connect to.

 

 

Date: 7 November 2024

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