Terms & Conditions

1. This online prepaid top up service (“Service”) allows you to perform top up for any U Mobile prepaid account through https://www.u.com.my/en/personal/prepaid-top-up or any other channels made available by us from time to time using debit or credit cards (collectively “the Service Portal”).
2. By using the Service, you agree to these terms and conditions. We may change any of these terms and conditions from time to time by posting the changes on our website. It is your responsibility to check these terms and conditions on our website and if you do not agree to any of the changes, you must immediately cease your use of this Service. You are deemed to agree to the changes if you continue to use the Service after such changes are made.
3. You can use the Service for a maximum of 999 transactions per month or up till the maximum amount of RM10,000 prepaid credit balance limit is reached, whichever occurs first.
4. You acknowledge that you are responsible for ensuring the information submitted through our Service Portal is accurate and correct to ensure successful processing of your request.
5. Upon submission of your request, it will be channelled to a third party service provider for processing (“Payment Processor”). Use of debit or credit cards via the Service and processing of the card by the Payment Processor are subject to the terms and conditions of the card issuer and the Payment Processor respectively.
6. While we will use reasonable endeavours to ensure the Service Portal is secure, we do not warrant the security or confidentiality of any information you submit via the Service Portal including the payment system of the Payment Processor. We are not liable for any interception, hacking or other unauthorised access to information provided by you when using the Service.
7. You further agree and acknowledge that all of our computer records are deemed as conclusive evidence of your instructions to us and use of the Service.
8. You must not use a debit or credit card that is not lawfully owned by you or the use of which is not authorized by the lawful owner.
9. Once payment has been effected through the Service Portal, we are not obliged to act on any request to cancel, revoke, reverse or amend any instructions nor will any refund of payment be made under any circumstances.
10. 1. You consent and agree to allow us to use, store and process your email address and such other personal information which you submit via the Service Portal including making available such information to any bank/financial institution, card issuer and the Payment Processor in connection with the Service or otherwise in accordance with our privacy policy on our website or the privacy policy of the Payment Processor, as applicable.
    2. If you use the Service to perform top up for someone else’s prepaid account, you warrant and represent that you have obtained their consent for you to use and disclose their information to us.
11. 1. You acknowledge and agree that the Service is provided solely for your convenience and benefit. It is your responsibility to resolve any problems or disputes arising from the payment processing with your card issuer.
    2. We will provide the Service to you on "as is" and "as available" basis and you agree and accept that you use the Service at your own risk. We do not make any representation and disclaim warranties of any kind in relation to the Service including but not limited to availability, accessibility, timeliness and uninterrupted use of the Service; or sequence, accuracy, completeness, timeliness or the security of any information transmitted using the Service and we also disclaim all implied warranties of merchantability, fitness for a particular purpose and non-infringement to the fullest extent allowed by law.
    3. We will not be liable to you or to any persons claiming through you for any costs, loss or damage (whether direct or indirect), or for loss of revenue, loss of profits or any special or consequential loss including loss of profits, data, revenue, business and anticipated savings of any nature whatsoever.
12. The subscription and use of U Mobile’s Prepaid mobile services are subject to U Mobile’s standard Prepaid Terms and Conditions and these terms and conditions. In the event of any inconsistency, U Mobile’s standard Prepaid Terms and Conditions will apply to the extent of such inconsistency.
13. These terms and conditions are governed by the laws of Malaysia. You agree that the courts of Malaysia have jurisdiction over all matters arising from these terms and conditions
14. References to “us”, “our” or “we” mean U Mobile Sdn Bhd (199101013657 (223969-U) and any of its affiliates. References to “you” or “your” mean the payer who is using the Service to top up the U Mobile Prepaid account. Our website is located here www.u.com.my.

Version: 7 April 2023