{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":20},"instant":{"seconds":1734624000,"nanos":0},"nowDate":"Dec 20, 2024, 12:00:00 AM","nowTime":"2024-12-20","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":20},"instant":{"seconds":1734624000,"nanos":0},"nowDate":"Dec 20, 2024, 12:00:00 AM","nowTime":"2024-12-20","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
Contact Us

Suggested Search

Popular Search

Popular on U Mobile

iPhone 16
iPhone 16

Unbeatable savings & flexibility with your iPhone 16 via the all-new U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
Wireless
Wireless

Experience fibre-like speeds with U Home 5G and get a Samsung TV. Plus, enjoy a Wi-Fi 6 5G router for seamless connectivity across all your devices.
iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 6 lines sharing 1000GB 5G data & free global roaming with U Postpaid plans. Enjoy more with U Family 128, get 1000GB 5G data & global roaming among 4 lines.
Data Plans
Data Plans

The No.1 Unlimited Prepaid, now 2X faster only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

A New Way for U To Get Connected

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or make calls. Simply scan a QR code & activate your eSIM to get connected to our U Mobile network.​

Seamlessly Switch Between Lines​

Seamlessly Switch Between Lines​

Experience seamless switching between two lines without the hassle of physically swapping SIM cards.​

Dual SIM Flexibility, One Device

Dual SIM Flexibility, One Device​

Even without a dual SIM device, you can enjoy the convenience of multiple lines by storing and switching between different profiles on a single device.

Roam the World

Activation Made Easy ​

Connecting to our U Mobile Network is a breeze with our streamlined eSIM activation process.

Get an eSIM Your Way

{ "componentId": "dJE0A9c" }
MyUMobile App
Online Store
U Mobile Store

Step 1

step 1

Download and/or login to the MyUMobile App.

 

 

Step 2

step 2

Open the MyUMobile App and sign into your account. Navigate to Settings and tap on the "Request eSIM" option.

Step 3

step 3

Proceed with the verification process and complete the eSIM activation payment.

 

Step 4

step 4

Once the payment is confirmed, you will receive an eSIM profile installation QR code via the app or email.

 

Step 1

step 1

Visit the Online Store to purchase a new eSIM or port-in via Switch to U.

 

 

Step 2

step 2

Select your preferred plan option. Opt for a Device Bundle with a plan, go for Plan Purchase, or Switch to U to get your new eSIM.​

Step 3

step 3

Proceed with the verification process and complete the eSIM activation payment.

 

Step 4

step 4

Once the payment is confirmed, you will receive an eSIM QR code via email. 

 

Step 1

step 1

Find your nearest U Mobile store here.

 

 

Step 2

step 2

Select your preferred plan option, whether it's a device bundle with a plan, a postpaid plan, or a prepaid plan.

Step 3

step 3

Bring your valid ID and complete the verification and payment process at the counter.

 

Step 4

step 4

Once your payment is confirmed, you will receive an eSIM QR code via email. 

 

Get Connected with an eSIM

{ "componentId": "qYOBo6c" }
Request eSIM
Device Bundle
Plan Purchase
Switch to U
{}

Step 1
New to U Mobile? Download the latest version of the MyUMobile App. If you're an existing user, simply login to the app.

Step 2
Navigate to Settings and click on Request eSIM.

Step 3
Complete the eSIM replacement process and check under Settings in the MyUMobile App or your email inbox for your eSIM activation code.
{}

Step 1
Select your desired eSIM-compatible device here.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and you will receive your eSIM Activation Code.

Click Activate eSIM Code to learn how you can activate your new eSIM.
{}

Step 1
Visit U Mobile’s Online Store and select your preferred Postpaid or Prepaid plan.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
Complete the checkout process and get your eSIM QR Code delivered via email.
{}

Step 1
Visit the Switch to U page and complete the online form.

Step 2
Choose eSIM as your preferred SIM type.

Step 3
You will receive the eSIM Activation Code via email once the Switch to U process is completed.

Activate Your eSIM

{ "componentId": "BLHFP0M" }
iPhone
Android

Step 1

step

Connect to a WiFi network and go to your iPhone Settings.

 

Step 2

step 2

Tap on Mobile Service.

 

 

Step 3

step 3

Tap on Add eSIM and select Use QR Code.

 

Step 4

step 4

Scan the unique QR code provided to install your eSIM profile and you're all set!

Step 1

step 1

Go to your Settings and tap on Connections.

 

Step 2

step 2

Tap on Cellular or Mobile Data.

 

 

Step 3

step 3

Select Add Mobile Plan. 

 

 

Step 4

step 4

If no plan can be found, select

Add Using QR code and scan the QR code provided.

Step 5

step 5

Once the plan has been detected, tap Add to download and install the plan.

Step 6

step 6

Select OK to turn on the plan.

 

 

Step 7

step 7

Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager.

eSIM is Compatible with the Latest Devices!



{ "componentId": "Bap8eGQ" }
iPhone
Android
{ "fullWidth": true, "numberOfTiles": 9, "componentId": "lqNd9M0", "crossSellType": "transparent", "hideTitle": "true", "vertical": "bottom", "horizontal": "right" }
iPhone 16 Pro Max
New
Apple
iPhone 16 Pro Max
from {{prefixRM(addCommaForCurrency(138))}} /month
RRP {{prefixRM(addCommaForCurrency(5999))}}
Learn more
Buy Now
iPhone 16 Pro
New
Apple
iPhone 16 Pro
from {{prefixRM(addCommaForCurrency(113))}} /month
RRP {{prefixRM(addCommaForCurrency(4999))}}
Learn more
Buy Now
iPhone 16 Plus
New
Apple
iPhone 16 Plus
from {{prefixRM(addCommaForCurrency(100))}} /month
RRP {{prefixRM(addCommaForCurrency(4499))}}
Learn more
Buy Now
iPhone 16
New
Apple
iPhone 16
from {{prefixRM(addCommaForCurrency(88))}} /month
RRP {{prefixRM(addCommaForCurrency(3999))}}
Learn more
Buy Now
iPhone 15 Pro Max
Apple
iPhone 15 Pro Max
from {{prefixRM(addCommaForCurrency(143))}} /month
RRP {{prefixRM(addCommaForCurrency(5999))}}
Learn more
Buy Now
iPhone 15 Pro
Apple
iPhone 15 Pro
from {{prefixRM(addCommaForCurrency(113))}} /month
RRP {{prefixRM(addCommaForCurrency(4999))}}
Learn more
Buy Now
iPhone 15 Plus
Apple
iPhone 15 Plus
from {{prefixRM(addCommaForCurrency(93))}} /month
RRP {{prefixRM(addCommaForCurrency(3999))}}
Learn more
Buy Now
iPhone 15
Apple
iPhone 15
from {{prefixRM(addCommaForCurrency(73))}} /month
RRP {{prefixRM(addCommaForCurrency(3499))}}
Learn more
Buy Now
iPhone 14
Apple
iPhone 14
from {{prefixRM(addCommaForCurrency(63))}} /month
RRP {{prefixRM(addCommaForCurrency(2999))}}
Learn more
Buy Now
{ "fullWidth": true, "numberOfTiles": 5, "componentId": "a2UOgChc", "crossSellType": "transparent", "hideTitle": "true", "vertical": "bottom", "horizontal": "right" }
Galaxy Z Flip6 5G
Samsung
Galaxy Z Flip6 5G
from {{prefixRM(addCommaForCurrency(177))}} /month
RRP {{prefixRM(addCommaForCurrency(4999))}}
Learn more
Buy Now
Galaxy Z Flip6 5G
Samsung
Galaxy Z Flip6 5G
from {{prefixRM(addCommaForCurrency(177))}} /month
RRP {{prefixRM(addCommaForCurrency(4999))}}
Learn more
Buy Now
Galaxy S24 Ultra 5G
Samsung
Galaxy S24 Ultra 5G
from {{prefixRM(addCommaForCurrency(219))}} /month
RRP {{prefixRM(addCommaForCurrency(6299))}}
Learn more
Buy Now
Galaxy S24+ 5G
Samsung
Galaxy S24+ 5G
from {{prefixRM(addCommaForCurrency(160))}} /month
RRP {{prefixRM(addCommaForCurrency(4899))}}
Learn more
Buy Now
Galaxy S24 5G
Samsung
Galaxy S24 5G
from {{prefixRM(addCommaForCurrency(127))}} /month
RRP {{prefixRM(addCommaForCurrency(4099))}}
Learn more
Buy Now

We are Here Too

U can also get in touch with us from any of the following channels.

 

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Download App
Download App
Facebook

Facebook

Drop us your message on Messenger.

 

Chat now
Instagram

Instagram

Have questions? Feel free to DM us!

 

DM now

Frequently Asked Questions

{ "dropdownFaqProperties": [ { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html", "isGroupLabel": true, "childList": [] }, { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html" }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html" }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html" }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html" }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html" }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html" } ] }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html", "isGroupLabel": true, "childList": [] }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html" }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html", "isGroupLabel": true, "childList": [ { "title": "Sponsorship Request", "value": "sponsorship-request", "url": "/content/u-mobile/en/personal/support/contact-us/sponsorship-request.html" }, { "title": "App Data Deletion Request", "value": "data-deletion-request", "url": "/content/u-mobile/en/personal/support/contact-us/data-deletion-request.html" } ] }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html", "isGroupLabel": true, "childList": [ { "title": "Upgrade from Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid-details-page", "url": "/content/u-mobile/en/personal/support/self-help/upgrade-prepaid-to-postpaid-details-page.html" }, { "title": "Lifetime Rebate for Specially-Abled-Community Content", "value": "lifetime-rebate-for-specially-abled-community-content", "url": "/content/u-mobile/en/personal/support/self-help/lifetime-rebate-for-specially-abled-community-content.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/self-help/esim.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/self-help/understand-your-bill.html" }, { "title": "Bill Payment Methods", "value": "bill-payment-methods", "url": "/content/u-mobile/en/personal/support/self-help/bill-payment-methods.html" }, { "title": "Upsize Your Plan ", "value": "upsize-your-plan", "url": "/content/u-mobile/en/personal/support/self-help/upsize-your-plan.html" }, { "title": "Online Store Line Activation", "value": "online-store-line-activation", "url": "/content/u-mobile/en/personal/support/self-help/online-store-line-activation.html" }, { "title": "Prepaid Registration Guidelines", "value": "prepaid-registration-guideline", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-registration-guideline.html" }, { "title": "Purchase Prepaid Plans Online", "value": "purchase-prepaid-plans-online", "url": "/content/u-mobile/en/personal/support/self-help/purchase-prepaid-plans-online.html" }, { "title": "Prepaid Self-Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-self-registration.html" }, { "title": "U Mobile Payments via FPX", "value": "maybank-mgate-guideline", "url": "/content/u-mobile/en/personal/support/self-help/maybank-mgate-guideline.html" }, { "title": "0% Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/en/personal/support/self-help/easy-payment-plan.html" }, { "title": "Manage Your Lines", "value": "manage-your-lines", "url": "/content/u-mobile/en/personal/support/self-help/manage-your-lines.html" } ] }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html", "isGroupLabel": true, "childList": [] }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html", "isGroupLabel": true, "childList": [ { "title": "Jendela", "value": "jendela", "url": "/content/u-mobile/en/personal/support/network/jendela.html" }, { "value": "coverage-map", "url": "/content/u-mobile/en/personal/support/network/coverage-map.html" } ] }, { "title": "Port Out Survey Form", "value": "posurvey", "url": "/content/u-mobile/en/personal/support/posurvey.html", "isGroupLabel": true, "childList": [] }, { "title": "Self Serve", "value": "self-serve", "url": "/content/u-mobile/en/personal/support/self-serve.html", "isGroupLabel": true, "childList": [ { "title": "Top Up", "value": "top-up", "url": "/content/u-mobile/en/personal/support/self-serve/top-up.html" }, { "title": "CreditShare", "value": "credit-share", "url": "/content/u-mobile/en/personal/support/self-serve/credit-share.html" }, { "title": "CreditSOS", "value": "credit-sos", "url": "/content/u-mobile/en/personal/support/self-serve/credit-sos.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/self-serve/myumobile-app.html" } ] }, { "title": "Coverage Map", "value": "coverage-map", "url": "/content/u-mobile/en/personal/support/coverage-map.html", "isGroupLabel": true, "childList": [ { "title": "Network Status", "value": "network-status", "url": "/content/u-mobile/en/personal/support/coverage-map/network-status.html" }, { "title": "Network Status Notification Backup", "value": "network-status-notification-backup", "url": "/content/u-mobile/en/personal/support/coverage-map/network-status-notification-backup.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/self-help/esim.html", "breadCrumbs": [] }
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed