{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":9,"day":14},"instant":{"seconds":1726243200,"nanos":0},"nowDate":"Sep 14, 2024, 12:00:00 AM","nowTime":"2024-09-14","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":9,"day":14},"instant":{"seconds":1726243200,"nanos":0},"nowDate":"Sep 14, 2024, 12:00:00 AM","nowTime":"2024-09-14","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
Contact Us

Suggested Search

Popular Search

Popular on U Mobile

Pre-Order iPhone 16 Series
Pre-Order iPhone 16 Series

Get the latest iPhone 16 series with Unbeatable 5G U Postpaid plans, from now till 20 September 2024. Pre-order yours at U Mobile today!
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
U Home 5G x sooka Premium
U Home 5G x sooka Premium

Get fibre-like speeds and exclusive live sports with our U Home 5G x sooka Premium Bundle. Enjoy home entertainment with your loved ones - just click here!
iPhone 15 Pro
iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Data Plans
Data Plans

The No.1 Unlimited Prepaid, NOW 2X FASTER only RM25/mth! Stream, game, and social non-stop with lightning speed on U Prepaid.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Get 5G
{ "layout": "banner-carousel", "autoRotationDuration": 0, "useNumberPagination": false }
Win Awesome Cashbacks & Travel Vouchers with Just RM35 Today

Win Awesome Cashbacks & RM1,000 worth of Travel Vouchers Today!

Top up & Subscribe to any Prepaid plan worth RM35 and above via the Maybank2u website or MAE app & you could win these exciting prizes:

 

  • 100% Cashback in U Mobile Credits x 1400 winners: Every 200th transaction will qualify as a winning entry (limited to 700 winners per month)

  • RM1,000 Cuti-Cuti Malaysia Travel Voucher x 20 winners: Every 67th transaction will qualify as a winning entry (limited to 10 winners per month)

Grab Your Prizes During Our Campaign Period

Campaign Month Campaign Period
Month 1 31 August 2024 - 30 September 2024
Month 2 1 October 2024 - 31 October 2024

Note: U Mobile will notify the winners via SMS about their entitlement to receive the monthly prizes.

Follow These Simple Steps to Win Big Today

{ "componentId": "b_OczUE" } { "activeTab": "method-1", "activeTabCta": "Method 1" }
Step 1

Step 1

Reload Credit Balance

 

Top up your Prepaid credit with a minimum of RM35 via Maybank's:
- website (www.maybank2u.com.my) or
- MAE mobile banking app.

Step 2

Step 2

Subscribe to Our Prepaid Plans

 

*Subscribe to U Prepaid 35, U Prepaid 40, U Prepaid 50, GX38 or GX43 via the MyUMobile App, or UMB by dialing *118*1*1#.

*Ensure that your U Mobile Prepaid account is 'Active' during the Campaign Period until the fulfilment of prizes.

'Active' means being able to make and receive calls.

Step 1

Step 1

Purchase Preferred Plan

 

*Purchase our U Prepaid 35, U Prepaid 40, U Prepaid 50, GX38 or GX43 plan via Maybank website (www.maybank2u.com.my) or "MAE" mobile banking app.

*Ensure that your U Mobile Prepaid account is 'Active' during the Campaign Period until the fulfilment of prizes.

'Active' means being able to make and receive calls.

Subscribe to Any of These Plans to Be Amongst Our Lucky Winners

Frequently Asked Questions

Get your questions answered here.​

{ "dropdownFaqProperties": [ { "title": "Home", "value": "home", "url": "/content/u-mobile/en/personal/home.html", "isGroupLabel": true, "childList": [] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/devices.html", "isGroupLabel": true, "childList": [ { "title": "5G Devices", "value": "5g-devices-original", "url": "/content/u-mobile/en/personal/devices/5g-devices-original.html" }, { "title": "5G Devices", "value": "5g-devices1", "url": "/content/u-mobile/en/personal/devices/5g-devices1.html" }, { "title": "Unbeatable 5G Devices", "value": "unbeatable-5g-devices", "url": "/content/u-mobile/en/personal/devices/unbeatable-5g-devices.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/broadband/fibre-broadband.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/broadband/u-home-5g.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka", "url": "/content/u-mobile/en/personal/broadband/u-home-5g-sooka.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/broadband/u-home-fibre.html" }, { "title": "Wireless", "value": "wireless", "url": "/content/u-mobile/en/personal/broadband/wireless.html" }, { "title": "Fibre", "value": "fibre", "url": "/content/u-mobile/en/personal/broadband/fibre.html" } ] }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/lifestyle.html", "isGroupLabel": true, "childList": [ { "title": "Entertainment", "value": "entertainment", "url": "/content/u-mobile/en/personal/lifestyle/entertainment.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/lifestyle/others.html" }, { "title": "Financial", "value": "financial", "url": "/content/u-mobile/en/personal/lifestyle/financial.html" }, { "title": "Travel", "value": "travel", "url": "/content/u-mobile/en/personal/lifestyle/travel.html" } ] }, { "title": "Deals", "value": "deals", "url": "/content/u-mobile/en/personal/deals.html", "isGroupLabel": true, "childList": [ { "title": "Maybank Merdeka Exclusive", "value": "maybank-merdeka-exclusive", "url": "/content/u-mobile/en/personal/deals/maybank-merdeka-exclusive.html" }, { "title": "Travel with U", "value": "travel-with-u", "url": "/content/u-mobile/en/personal/deals/travel-with-u.html" }, { "title": "Pakej Rahmah Siswa", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/deals/pakej-rahmah.html" }, { "title": "Public Bank Exclusive", "value": "public-bank-exclusive", "url": "/content/u-mobile/en/personal/deals/public-bank-exclusive.html" }, { "title": "Free Data for First Time App Users", "value": "free-data-first-time-app-users", "url": "/content/u-mobile/en/personal/deals/free-data-first-time-app-users.html" }, { "title": "sooka Premium Merdeka Extravaganza", "value": "sooka-premium-merdeka-extravaganza", "url": "/content/u-mobile/en/personal/deals/sooka-premium-merdeka-extravaganza.html" }, { "title": "Pay Nothing for 6 Months", "value": "iphone-rm0", "url": "/content/u-mobile/en/personal/deals/iphone-rm0.html" }, { "title": "TNG's Exclusive Prepaid Plan Campaign", "value": "tng-exclusive-prepaid", "url": "/content/u-mobile/en/personal/deals/tng-exclusive-prepaid.html" }, { "title": "App-tastic Weekly Giveaway", "value": "app-tastic-weekly-giveaway", "url": "/content/u-mobile/en/personal/deals/app-tastic-weekly-giveaway.html" }, { "title": "Raya-vaganza Rewards", "value": "raya-vaganza-rewards", "url": "/content/u-mobile/en/personal/deals/raya-vaganza-rewards.html" }, { "title": "Raya Shopping Spree", "value": "raya-shopping-spree", "url": "/content/u-mobile/en/personal/deals/raya-shopping-spree.html" }, { "title": "MyUMobile Rewards", "value": "giler-rewards", "url": "/content/u-mobile/en/personal/deals/giler-rewards.html" }, { "title": "Prepaid Promo", "value": "good-deals-for-u", "url": "/content/u-mobile/en/personal/deals/good-deals-for-u.html" }, { "title": "Samsung TV", "value": "samsung-tv", "url": "/content/u-mobile/en/personal/deals/samsung-tv.html" }, { "title": "Latest 5G Devices", "value": "5g-devices", "url": "/content/u-mobile/en/personal/deals/5g-devices.html" } ] }, { "title": "Why U Mobile", "value": "why-u-mobile", "url": "/content/u-mobile/en/personal/why-u-mobile.html", "isGroupLabel": true, "childList": [] }, { "title": "Support", "value": "support", "url": "/content/u-mobile/en/personal/support.html", "isGroupLabel": true, "childList": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html" }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html" }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/personal/support/important-notices.html" }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html" }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html" }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html" }, { "title": "Port Out Survey Form", "value": "posurvey", "url": "/content/u-mobile/en/personal/support/posurvey.html" }, { "title": "VoLTE & VoWiFi", "value": "volte-vowifi", "url": "/content/u-mobile/en/personal/support/volte-vowifi.html" }, { "title": "Coverage Map", "value": "coverage-map", "url": "/content/u-mobile/en/personal/support/coverage-map.html" } ] }, { "title": "Error Message", "value": "error-message", "url": "/content/u-mobile/en/personal/error-message.html", "isGroupLabel": true, "childList": [] }, { "title": "Search Results", "value": "search-results", "url": "/content/u-mobile/en/personal/search-results.html", "isGroupLabel": true, "childList": [] }, { "title": "Offline Device Stock Check", "value": "offline-device-stock-check", "url": "/content/u-mobile/en/personal/offline-device-stock-check.html", "isGroupLabel": true, "childList": [] }, { "title": "U Mobile Prepaid Top-Up | Instant Mobile Credit Reload", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/prepaid-top-up.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Top Up Status", "value": "prepaid-top-up-status", "url": "/content/u-mobile/en/personal/prepaid-top-up/prepaid-top-up-status.html" } ] }, { "title": "Online Bill Payment​", "value": "postpaid-pay-bill", "url": "/content/u-mobile/en/personal/postpaid-pay-bill.html", "isGroupLabel": true, "childList": [ { "title": "Postpaid Pay Bill Status", "value": "postpaid-pay-bill-status", "url": "/content/u-mobile/en/personal/postpaid-pay-bill/postpaid-pay-bill-status.html" } ] }, { "title": "site-maintenance", "value": "site-maintenance", "url": "/content/u-mobile/en/personal/site-maintenance.html", "isGroupLabel": true, "childList": [] }, { "title": "Get 5G", "value": "get-5g", "url": "/content/u-mobile/en/personal/get-5g.html", "isGroupLabel": true, "childList": [] } ], "dropdownDefault": "/content/u-mobile/en/personal/deals/maybank-merdeka-exclusive.html", "breadCrumbs": [] }
faq personal postpaid
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed