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Switch to U in 4 Simple Steps

Step 1

Step 1

Download the latest MyUMobile App.

step 2

Step 2

You may request for a new eSIM when you Switch to U. Simply complete the Switch to U form.

Step 3

Step 3

ID and Facial Verification via MyUMobile App.

step 4

Step 4

Keep your original SIM connected, reply to SMS confirmation and activate your new SIM or eSIM. Check your status.

1. For existing users, please download the MyUMobile App to activate Ultra Hotspot 5G here.

2. Boost your new Postpaid plan with Add-ons here.

Verify Your Identity in Seconds

Get verified in just four quick and easy steps:​

Step 1

Step 1

ID & Facial Verification​

 

Update to the latest MyUMobile App, then scan the provided QR code to start the Face ID Verification process.​

step 2

Step 2

ID Validation​

 

Scan your ID that's placed on a flat surface.​

Step 3

Step 3

Facial Recognition​

 

Position your face within the frame to capture a clear image.

step 4

Step 4

Complete Verification​

 

Once successful, you will be redirected automatically. If not, tap on 'Validate' to finalise the process.

IMPORTANT

  • After your port-in request is confirmed, choose between receiving a new physical SIM via delivery or opt for the convenience of an eSIM QR sent directly to your email. ​
  • If you opt for an eSIM QR, please ensure you have an eSIM-compatible device and a stable connection during activation.​

Follow These Simple Steps And U Are Good to Go! ​

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Step 1

step 1

Click here* to begin your New Line Self-Registration via the MyUMobile App.

 

*Best viewed through your mobile device

 

Step 2

step 2

Please scan your SIM barcode.

 

 

Step 3

step 3

Snap a photo of your ID. Malaysians: MyKad, MyPR, MyTentera or MyKAS.
Non-Malaysians: Passport.

Step 4

step 4

Tap the camera icon to scan your face.

 

Step 5

step 5

Your SIM pack is now successfully registered! U will receive a notification to confirm your activation.

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iPhone
Android

Step 1

step

Connect to a WiFi network and go to your iPhone Settings.

 

Step 2

step 2

Tap on Mobile Service.

 

 

Step 3

step 3

Tap on Add eSIM and select Use QR Code.

 

Step 4

step 4

Scan the unique QR code provided to install your eSIM profile and you're all set!

Step 1

step 1

Go to your Settings and tap on Connections.

 

Step 2

step 2

Tap on Cellular or Mobile Data.

 

 

Step 3

step 3

Select Add Mobile Plan.

 

 

Step 4

step 4

If no plan can be found, select

Add Using QR code and scan the QR code provided.

Step 5

step 5

Once the plan has been detected, tap Add to download and install the plan.

Step 6

step 6

Select OK to turn on the plan.

 

 

Step 7

step 7

Once the setup and activation is complete, your eSIM will appear on your SIM Card Manager.

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Frequently Asked Questions

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