1. What does the new firmware do?​
   • Enable SA (Standalone)
   • Disable the scheduled reboot
   • Enhanced system stability


2. What do you need to do to get the new firmware?​
   There are 2 options to update your router with the latest firmware:​
   1. Manual:
      • Step 1: Open web browser and key in "192.168.0.1". The default password is “admin” for log in.
      • Step 2: Go to "Advanced Setting" at the bottom of the page​.
      • Step 3: Go to "Update" and then click "Check”.
      Note: For guidance, you may refer here.
      
   2. Automatic:
      The firmware update will be automatically downloaded to your router. By default, the update will attempt to occur by 2 AM on 23/1/2025. If the update fails, the router will retry for the next three days. If still unsuccessful, the update will be attempted each time the router is powered on.


3. How will you know if you are already on the new firmware?​
   • Step 1: Open web browser and key in "192.168.0.1". The default password is “admin” for log in.
     
   • Step 2: Go to "Detail Information"​
   • Step 3: You can see the Software Version is "CR_UMMYMC888SV1.0.0B09".


4. What should you do if the update fails or if you're still experiencing issues after the update?
   You can raise your inquires via this link Contact Us​

1. What is "Free Wi-Fi 6 5G Router with U Home 5G”?
   
   “Free Wi-Fi 6 5G Router with U Home 5G” is a promotion that allows you to enjoy a Wi-Fi 6 5G Router when you sign up for U Home 5G for free, subject to the Minimum Commitment Period.
   
   
   
2. How do I use the Router?
   
   Sign-up for U Home 5G and pop the SIM into the router. Within a few minutes you will be connected to the internet.
   
   
   
3. What is the duration of the Minimum Commitment Period?
   
   The Minimum Commitment Period is 24 months.
   
   
   
4. What SIMs will work with the Router?
   
   The Router will only work with U Home 5G SIMs.
   
   
   
5. Why does my Router vary in appearance?
   
   Imagery shown is for illustration purposes and may not be an exact representation of the final product delivered.
   
   
   
6. Will I be able to choose my Router model?
   
   No, Router distribution will be random and is dependent on stock availability.
   
   
   
7. Will the Router work in an area with 4G-only coverage?
   
   Yes, the Router will work in both 5G and 4G environments.
   
   
   

1. Who is eligible to register for the Router with U Home 5G?
   
   Anyone above 18 years old residing within the service coverage areas in Malaysia without any outstanding payments with U Mobile.
   
   
   
2. Can existing U Home 5G plan subscribers take on a free Router?
   
   Yes you may do so via any of our eligible channels and signing up for the Minimum Commitment Period.
   
   
   
3. Does U Mobile reserve the right to change the eligibility criteria?
   
   Yes, U Mobile reserves the right to change the eligibility criteria whenever necessary.
   
   
   

1. Where can I purchase U Home 5G with Samsung TV?
   You can go to the nearest U Mobile Centre or any authorised Dealers listed here. You can also choose to submit a registration of interest here. Our team will reach out to you soon as possible with additional details.
   
   
   
2. Who is eligible to purchase the bundle?
   All new and existing U Mobile customers can purchase the U Home 5G with Samsung TV bundle, subject to eligibility listed in our Terms and Conditions here.
   
   
   

1. How long is the limited time promo valid for?
   The limited time promo is applicable for orders made before the 30th April 2025.
   
   The limited time promo is subject to change without prior notification, while stocks last.
   
   
   
2. How will I receive my instalment waivers?
   Sign up for U Home 5G with Samsung TV on U PayLater and you will be eligible. You will receive waivers for the first 3 times of your device instalment fee.
   
   Do note that early termination of your U PayLater contract will forfeit any future waivers that you have not already received.
   
   
   
3. How will I know if I received the waiver?
   The waivers will be reflected in your monthly bill.
   
   
   
4. What plans are eligible for this limited time promo?
   Sign-ups for U Home 5G with Samsung TV via U PayLater will be eligible for this limited time promo.
   
   
   

1. Am I allowed to purchase U Home 5G with Samsung TV and U Home 5G with Free Wi-Fi 6 5G Router?
   Yes, you may activate both bundles at the same time.
   
   
   
2. Can I terminate the contract and keep the U Home 5G line?
   Yes, you can terminate the contract by clearing any remaining outstanding amounts without terminating the line.
   
   
   
3. I am a new U Home 5G subscriber. Do I have to take the Free Wi-Fi 6 5G Router when I purchase the U Home 5G with Samsung TV Bundle?
   No, the Free Wi-Fi 6 5G Router is optional and you are not required to take one upon purchase of your U Home 5G with Samsung TV Bundle.
   
   
   

Customers who register for U Home 5G during the promo period will receive RM10 rebate off from the normal charges of RM78 per month. This rebate will be prorated according to your first bill and will automatically be reflected on your subsequent monthly bills.

The Launch Promo will be available until further notice. 

This launch promo applies to anyone who subscribes to U Home 5G during the promo period.