I am a foreigner and I am using my own service provider. Can I use this service?
This service is only available for U Mobile subscribers making IDD calls in Malaysia.
What is the difference between IDD calls and Best IDD 1310?
Best IDD 1310 is a service that U Mobile offers to customers. Enjoy lower rates when you dial 1310 before dialling the country code, area code and phone number.
Do I need to pay for the Best IDD 1310 service?
This service is free of charge, but the calls are chargeable.
What is Best IDD 1310?
1310 is a prefix that enables you to make IDD calls at lower rates.
Are the Best IDD 1310 rates applicable to video call, SMS or MMS?
The Best IDD 1310 rates are applicable only to voice calls. Please refer to our website for the rates, or check with our friendly customer service representative for further information.
I am currently roaming in a country that is on the Best IDD 1310 list. Do I get to enjoy the offer if I make a call to Malaysia?
No. This offer is only applicable for IDD calls made from Malaysia by dialling the prefix of 1310.
What is the charging block for the IDD 1310 service?
The charging block is 60 seconds.
How do I make an IDD call with the Best IDD 1310 service?
Follow these steps:
Key in <1310> <Country code> <Area Code> <Mobile or fixed line number>
Tap the “dial” button
Do I need to subscribe to this service?
You do not need to subscribe to this service. However, for non-Malaysian citizens, there's a RM200 deposit per line that is required to activate IDD services.
Is there any difference in rate charges if I call at different times of the day?
This rate is applicable at any given time of the day.
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