Frequently Asked Questions

This CreditSOS Subscription Campaign period will start from 19 November 2024 to 14 January 2025 (56 days).

The CreditSOS Subscription Campaign is open to all U Mobile Prepaid subscribers who is not an existing CreditSOS Subscriber prior to Campaign launched date.

You will have to register for CreditSOS Subscription service AND successfully subscribe to at least 1 CreditSOS subscription via Subscription channel.
 

Kindly refer to below following action to subscribe CreditSOS Subscription to participate:
 

1. sendingrequest SOS1/SOSOS2/SOS3/SOS5/SOS10 to 28120
   OR
2. by dialing (5G users) *118*2*2# OR (non 5G users) *118*3*8#
    

Then,

You are required to successfully perform at least 1 CreditSOS subscription via Subscription channel throughout campaign period.

RM2 Free Credit for 12,880 winners throughout campaign period with a weekly distribution of 1,610 winners determined on a first-come, first-served basis.

Winners that have been successfully identified and validated will receive an SMS notification by the following dates:

• 05 December 2024
• 19 December 2024
• 02 January 2025
• 16 January 2025

The RM2 Free Credit will be forfeited if subscriber prepaid account hit the criteria below:

1. Your Prepaid account has been suspended or terminated;
2. Your Prepaid account becomes inactive;
3. You have unsubscribed to the CreditSOS Credit subscription;
4. You have switched to U Mobile Postpaid plan; or
5. You have switched your Prepaid account to another network service provider and is no longer a U Mobile user

The validity of the RM2 Free Credit is two (2) days. Winners can check your balance by dialling *118*2*2*3#

The RM2 Free Credit cannot be used to pay for CreditSOS outstanding credit amount. CreditSOS credit outstanding amount has to be paid via normal top up.