Frequently Asked Questions

The campaign is a promotion organized by U Mobile offering bonuses for international airtime transfers made through specific USSD codes during the Ramadan and Raya period, from 1 March 2025 to 31 May 2025.

Only U Mobile Prepaid subscribers who have received an SMS notification from U Mobile are eligible to participate.

To participate, you must transfer international airtime by following these USSD steps:

• Dial *118*5# for the 5G-Ready Prepaid Rate Plan or *118*3# for other Prepaid Rate Plans.
• Select a country, enter the recipient's mobile number, choose the transfer amount, and confirm the transfer.

Winners of the campaign will receive a bonus based on their international airtime transfer to specific countries (Indonesia, Thailand, Cambodia, and Pakistan). The amount of the bonus depends on the country and the airtime transfer.

A total of 3,000 winners will be selected per month throughout the campaign period.

If you win, you will receive an SMS notification once the bonus is credited into your Prepaid account.

The bonus will be credited within 1 hour after a successful recharge transaction.

The bonus is non-transferable, non-exchangeable for cash, and will expire if:

• Your Prepaid account is terminated, inactive, suspended, or if you switch to a Postpaid plan.
• You port out from the U Mobile network.

• For Indonesia: A maximum of 2 transactions per participant during the campaign.
• For Thailand, Cambodia, and Pakistan: No limit on the number of transactions.

If your Prepaid account is not active during the campaign period or if you fail to meet the criteria, you will not be eligible to receive the bonus.

No, the bonus is given "as is" and cannot be exchanged for cash or transferred to someone else.

For any issues, you may contact U Mobile’s customer service. U Mobile’s decisions regarding the Campaign are final and binding.

Yes, U Mobile reserves the right to amend or terminate the Campaign at any time, and any changes will be communicated on the U Mobile website.

If you terminate your account, you will forfeit any pending bonuses.

Participants under the age of 18 are required to have obtained consent from their parents or guardians to participate in the Campaign.

If you have further questions or need more details, please visit U Mobile's website or contact customer support.