Frequently Asked Questions

You can visit https://www.u.com.my/en/personal/deals/home-makeover to get more information about this campaign.

This campaign runs from 24th March – 25th July 2025, with the campaign months set according to table below:

To participate in this Campaign, you MUST:

1. Purchase and successfully perform a Mobile Prepaid Top Up at any of the participating retailers and online channels, including but not limited to those listed in Question 4 below. Then, subscribe to a U Mobile Prepaid Plan as specified in the Table below via MyUMobile App MyUMobile App or UMB by dialing *118*1*1# within the Campaign Period;

OR

2. Purchase the U Mobile Prepaid Plan (U Prepaid 50, U Prepaid 40, U Prepaid 35, GX43, GX38, UMI50, UMI36) directly from the Banks/E-Wallets/Online Channels

Participating Retailers/Online Channels:

This campaign is open to all U Mobile Prepaid subscribers.

You must subscribe to:

• U Prepaid 50 
• U Prepaid 40 
• U Prepaid 35
• GX43
• GX38
• UMI50
• UMI36
• U Prepaid Borneo 20 (For East Malaysia only)

The participants who complete the steps listed in Question 3 above will be shortlisted based on the following selection method, and if selected, the participants will be entitled to the monthly prizes as set in the following Table:

You must ensure your U Mobile Prepaid Plan remains active throughout the Campaign Period and until the issuance of Prizes. “Active” means able to make and receive calls.

U Mobile will notify the shortlisted participants of the Top Prize via phone call. The shortlisted participants will be required to answer one (1) question correctly. If the question is not answered correctly after two (2) attempts; OR if U Mobile is unable to contact the winner after two (2) voice call attempts, the winner will be disqualified and the next participant in line will be contacted. If the participant is disabled and unable to answer the question verbally, a legal guardian or representative may assist to reply to the question posed.

The Prizes are further subject to the following terms and conditions:

Top Prize – Home MakeOver 

1. The shortlisted participants are required to participate in a prize giving ceremony event at a venue, date and time as determined and notified by U Mobile.
2. If any the shortlisted participants are unable to attend the Prize Giving Ceremony event, the Prizes will be forfeited and these participants will not be entitled to any payment or compensation regardless of the reason for failure to attend.
3. All the shortlisted participants are required to participate and complete mini games (as determined by U Mobile) during the Prize Giving Ceremony in order to win the Home Makeover Prizes as specified in the Table below. The winners for the Home Makeover Prizes will be based on the participant with the fastest or highest points (based on the participation in the mini games).

4. During the Prize Giving Ceremony event, the participants are responsible for any losses, costs or damages caused to any property at the venue.
5. The winners are required to participate in a photography session during the Prize Giving Ceremony.

Other Prize – Cashback

U Mobile will notify the participants of their entitlement to receive the Cashback via SMS. The Cashback will be credited to the participants’ Prepaid account (with the same phone number used to perform the transactions). U Mobile will only perform one (1) attempt to credit the Cashback to the participants’ Prepaid account. If such attempt failed due to any reasons whatsoever, the Cashback will be forfeited.

A representative from U Mobile will inform you via phone call on the date & venue of the event.

No. Only the registered user will be entitled to the prizes offered in this Campaign.

No. You must perform top up via any of the participating retailers/online channels & subscribe to U Prepaid 50, U Prepaid 40, U Prepaid 35, GX43, GX38, UMI50, UMI36, or U Prepaid Borneo 20 via MyUMobile App MyUMobile App or UMB, dial *118# OR Purchase the U Mobile Prepaid Plan directly from the Banks/E-Wallets Online Channels

No. Only subscribers from East Malaysia are eligible to subscribe to U Prepaid Borneo 20 Prepaid Plan

The Prizes are given on an "as-is" basis and are not transferable or exchangeable for cash, in full or in part. U Mobile reserves the right to substitute the Prizes with another voucher or an item of similar value at any time without prior notice.

Each participant is only entitled to win one (1) Prize throughout the Campaign Period.

You may reach out to us via the MyUMobile App MyUMobile App or drop us your message on Facebook Messenger or X.