Frequently Asked Questions

The Easy Payment Plan is our device instalment/ownership programme, offering you a convenient payment option while allowing you to continue enjoying the existing benefits of U SaveMore. It lets you spread the fee of your device’s upfront advance payment over a specified period at a 0% interest fee, making ownership more accessible and hassle-free.

With the Easy Payment Plan,

• Firstly, you own a U Mobile flagship phone via the U SaveMore programme; and
• Secondly, for the device upfront payment fee;
  • you can convert it into monthly instalments at with 0% interest fee by financing it via a partnering credit card bank issuer.
  • Then, select your desired repayment period offered by the partnering bank.
  • Finally, the total amount is divided equally across the chosen number of months.

The instalment period ranges from 12 months to a maximum of 24 months, depending on the partnering credit card bank issuer and transaction touchpoint (online or in-branch) may be subject to change. The minimum purchase amount is dependent on the credit card bank issuer. You may refer to the table below for reference.

The Easy Payment Plan” offers several benefits, including:

• 0% Interest-fee: Rest assured, there are no additional interest charges on your flagship phone purchases.
• Budget-friendly: By spreading payments over time, even larger purchases become easily manageable.
• Convenience: Experience the flexibility of paying for your flagship phone purchases through convenient monthly instalments.

Below are the eligibility criteria to own a flagship phone by Easy Payment Plan programme:

• You are subscribed to U Postpaid 68 or U Postpaid 98; and
• You have a credit card issued by our partnering bank.

For example, Bank A is a U Mobile partner who offers a 24-month instalment plan at 0% interest. To take advantage of this offer, customers must use a credit card issued by Bank A. This offer is not valid for payments made with credit cards issued by Bank B.

No, for your device to contract tenure, U SaveMore must not be lesser than your Easy Payment Plan.

2 sample scenarios as below:

There are 3 payment methods available to the customer to pay their device upfront payment fee.

At our device website (Devices | U Mobile), search for “Contract” and filter by Easy Payment Plan.

Step 1: Select your preferred device here (0% Easy Payment Plan | U Mobile)
Step 2: Proceed to validate your personal details & delivery address
Step 3: Click YES to pay with Easy Payment Plan (EPP)
Step 4: Select your preferred tenure & bank
Step 5: Fill in your credit card details for final payment

Yes, typically you can settle the outstanding balance of the 0% EPP early with your credit card issuer without incurring any penalties. However, we recommend you check with the participating bank regarding their specific policies on early settlement.

Taking this scenario as a sample, ‘U Postpaid 98 24-month with Upfront’ and EPP Tenure 12-month performed an early settlement with the bank on Month 12.

For this case, the customer still has 12 month's contract balance with U Mobile. To terminate early, the customer would need to pay an Early Termination Fee (ETP) to U Mobile.

For further details about Easy Payment Plan, including eligibility criteria, participating merchants, and terms and conditions, you can visit the nearest branch, or you can contact our customer service hotline for assistance.