Frequently Asked Questions

All U Mobile postpaid and broadband customers can request their monthly e-Invoice for tax filing purposes. However, this service is not applicable to prepaid.

You can request for the e-Invoice within the same month after your latest bill is released. 

You should receive it within 1 to 2 working days after a successful submission.

Yes, you can enter any valid email to receive the verification TAC. However, your e-Invoice will be sent to the same email address registered for your monthly bills.

You must enter the exact amount as shown on your bill.

Please refer to the "Total Current Charges" as displayed on your latest bill statement.

This could happen for two reasons:

• You’ve already requested an e-Invoice for this bill (only one request per bill is allowed).
• You entered an old or expired bill number— only latest bill allowed.

Once you opt-in for monthly recurring e-Invoice, it will be sent to your email address every month after your bill date to ease your tax filing purposes. You are not able to opt-out.

If you have any issues regarding your e-Invoice, you may reach out to U Mobile Customer Service Hotline.