Frequently Asked Questions

All U Mobile Prepaid subscribers are eligible to upgrade to Postpaid plan.

For this campaign, you may upgrade to Plans below from your existing Prepaid plan:
 

• U Postpaid 38
• U Postpaid 68
• U Postpaid 98

You may perform Prepaid to Postpaid upgrade from channels below:

• Replying to the Notification (SMS)
• Walk-in to U Mobile Store
• Visit U Mobile Online Store

If you are an existing U Mobile Prepaid customer and you switch to U Mobile Postpaid rate plan, you may retain your phone number. Any content subscription services which were part of your previous Prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous Prepaid plan will be forfeited.

Selected customers get to enjoy no upfront payment, instead you only need to pay the advance payment and first month payment when you receive your first bill.

Your bill cycle will be 21st of the month.

You can carry forward maximum RM150 to your new Postpaid account to offset your new bill.

Yes, you may walk-in to the nearest service centre to perform the downgrade.

Each eligible principal line can sign up max of 3 supplementary lines.

Yes, only for HERO Postpaid P79. The rest of the plans are only applicable for mobile phone.

No, your speed will be throttled to 64kbps after exceeding the hotspot quota.

Personal details could be checked across on MyUMobile App.
Steps as below:
Download MyUMobile App > Go to "Profile and Settings" > Click on "Edit" Profile > Edit/Update particulars if any is blank > Click on "Save"
Alternatively if you are attending U Mobile Store to perform upgrade, you may update your details during the upgrade process.