Frequently Asked Questions

U Family 128 is a postpaid mobile plan that comes with up to 4 lines for the price of RM128. 

This plan comes with:

• 1,000 GB shareable across all 4 lines
• Unlimited local calls 
• Free 15GB global roaming in over 60 destinations shareable across all 4 lines
• Free incoming calls from abroad in over 60 destinations

• All Malaysians and foreigners above 18 years old can sign up for the U Family 128 plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes. 
• Non-Malaysian citizen is required to pay a refundable deposit of RM 500 per customer. U Mobile may from time to time change the deposit amount at our absolute discretion.

Yes, you can sign up for U Family 128 and your existing device contract will be carried over to U Family 128 plan.

You are only required to activate a minimum of one mobile line during sign up, which is the principal line. You have the flexibility to activate the remaining 3 mobile lines at your convenience at any U Mobile stores nationwide or through MyUMobile App.

Effective 16th April 2025, upon activating all 4 lines, you may choose to add up to additional 3 U Family Share lines at RM38/line.

Yes. You may choose to take up a new number or transfer an existing line into U Family 128.

Yes, the Free 15GB Global Roaming quota is sharable across all lines under U Family 128.

Before finishing the 15GB roaming data, you are advised to purchase roaming add-ons exclusive for U Family 128 via the MyUMobile App:

• Roam Share 2GB (RM15 / 1 Day)
• Roam Share 5GB (RM35 / 7 Days)

Roaming add-ons can only be purchased by the principal line. The purchased roaming add-ons can also be shared with all lines under U Family 128.

However, if you do not purchase the above add-ons and have continuous usage, you will be automatically subscribed to either 24-Hour Roaming RM15 or 24-Hour Roaming RM38, depending on your destination. This is a chargeable service at only RM15 or RM38 per day, per country.​ For more details, visit https://www.u.com.my/en/personal/mobile-plans/roam-travel/roaming#postpaid-roaming-plans

Yes, all lines under U Family 128 will be able to enjoy Free Incoming Calls while abroad in over 60 destinations.​

Yes, you can sign up for a device on U PayLater or U SaveMore subject to eligibility checks. You can only take 1 device offer for the principal line.

You can manage your account via the MyUMobile App

You can make calls to the following special numbers listed below: