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"/content/u-mobile/en/personal/support/terms-conditions/prepaid/v20-and-v30.html" }, { "title": "Reload Campaign", "value": "reload-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/reload-campaign.html" }, { "title": "Booster Add On ", "value": "booster-add-on", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/booster-add-on.html" }, { "title": "Online Prepaid Top Up Service", "value": "online-prepaid-top-up-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/online-prepaid-top-up-service.html" }, { "title": "5G Daily and Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/5g-daily-weekly-plans.html" }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/hotspot-add-ons.html" }, { "title": "Ultra Speed", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/speed-booster.html" } ] }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html", "isGroupLabel": true, "childList": [ { "title": "Game-Onz™", "value": "game-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/game-onz.html" }, { "title": "App-Onz™", "value": "app-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/app-onz.html" }, { "title": "Auto Debit ", "value": "auto-debit", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/auto-debit.html" }, { "title": "Music-Onz™", "value": "music-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/music-onz.html" }, { "title": "Online Bill Payment Service", "value": "online-bill-payment-service", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-bill-payment-service.html" }, { "title": "International Roaming Charges ", "value": "international-roaming-charges", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/international-roaming-charges.html" }, { "title": "Online Store Term of Use", "value": "online-store-term-of-use", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/online-store-term-of-use.html" }, { "title": "Postpaid - Voice & Data Plans", "value": "postpaid-voice-and-data-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-voice-and-data-plans.html" }, { "title": "Postpaid - U98 Plan", "value": "postpaid-u98-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u98-plan.html" }, { "title": "Postpaid - U68 Plan", "value": "postpaid-u68-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-u68-plan.html" }, { "title": "Postpaid Add-On Pack (GX50, GX68, HERO P79, HERO P99 & HERO P139)​", "value": "postpaid-add-on-pack", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-add-on-pack.html" }, { "title": "Postpaid Plan", "value": "postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-plan.html" }, { "title": "U Mobile’s Carrier Billing for GoInsure3 Insurance Plans", "value": "u-mobiles-carrier-billing-for-goinsure3-insurance-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobiles-carrier-billing-for-goinsure3-insurance-plans.html" }, { "title": "U Mobile Giler Unlimited GX68, Hero P79, Unlimited Hero P99 and P139 Plan with Devices Terms and Conditions", "value": "u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-mobile-giler-unlimited-gx68-hero-p79-unlimited-hero-p99-and-p139-plan-with-devices-terms-and-conditions.html" }, { "title": "Unlimited Hero P99 & P139 Postpaid Plan", "value": "unlimited-hero-p99-and-p139-postpaid-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-p99-and-p139-postpaid-plan.html" }, { "title": "Video Carrier Billing", "value": "video-carrier-billing", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-carrier-billing.html" }, { "title": "Video-Onz™", "value": "video-onz", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/video-onz.html" }, { "title": "Voice Plans", "value": "voice-plans", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/voice-plans.html" }, { "title": "Unlimited HERO Postpaid P78", "value": "unlimited-hero-postpaid-p78", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/unlimited-hero-postpaid-p78.html" }, { "title": "VoLTE", "value": "volte", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/volte.html" }, { "title": "WiFi Calling", "value": "wifi-calling", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/wifi-calling.html" }, { "title": "Peranti KM40", "value": "peranti-km40", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/peranti-km40.html" }, { "title": "Postpaid 38", "value": "postpaid-38", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-38.html" }, { "title": "U Mobile Devices Terms and Conditions", "value": "devices", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/devices.html" }, { "title": "U Mobile Postpaid (U28, P38, P48, GX55, GX68, P79, P99 & P139)", "value": "legacy-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/legacy-plan.html" }, { "title": "U Mobile U Postpaid Plan Terms And Conditions", "value": "new-u-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/new-u-postpaid.html" }, { "title": "Postpaid Plan", "value": "general-postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/general-postpaid.html" }, { "title": "U Mobile Postpaid Boosters Terms and Conditions", "value": "u-postpaid-boosters", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-boosters.html" }, { "title": "U Postpaid Free Data Roaming And Free Roaming Incoming Call Terms And Conditions", "value": "u-postpaid-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 10th Feb", "value": "ultra-hotspot-5g-promotion-10th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-10th-feb.html" }, { "title": "ULTRA HOTSPOT 5G Promotion 28th Feb", "value": "ultra-hotspot-5g-promotion-28th-feb", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/ultra-hotspot-5g-promotion-28th-feb.html" }, { "title": "Pakej 5G Rahmah for Civil Servants", "value": "pakej-5g-rahmah-civil-servants", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-civil-servants.html" }, { "title": "Pakej 5G Rahmah Device Bundle", "value": "pakej-5g-rahmah-device-bundle", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/pakej-5g-rahmah-device-bundle.html" }, { "title": "U Postpaid Borneo Plan", "value": "u-postpaid-borneo-plan", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-postpaid-borneo-plan.html" }, { "title": "U Mobile Special Promo", "value": "special-promo", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/special-promo.html" }, { "title": "Postpaid Special Promo Upgrade Campaign", "value": "postpaid-special-promo-upgrade-campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/postpaid-special-promo-upgrade-campaign.html" }, { "title": "U Family 128", "value": "u-family-128", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/u-family-128.html" }, { "title": "Offline to Online Channel", "value": "offline-to-online-channel", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/offline-to-online-channel.html" }, { "title": "Multi-Day Roaming Passes", "value": "multi-day-roaming", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid/multi-day-roaming.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/terms-conditions/prepaid/combo-indonesia-indonesian.html", "breadCrumbs": [ { "title": "Terms & Conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html" }, { "title": "Prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html" } ] }

Umum

 

1. Ada 5 (lima) Paket Combo Indonesia (yang disebut "Paket"), yang masing-masing merupakan layanan gabungan 30-hari untuk data dan suara. Paket ini adalah:

 

a. Combo Indonesia 9 (“CI9”, berlaku selama 7 hari)

 

b. Combo Indonesia 15 (“CI 15”, berlaku selama 15 hari)

 

c. Combo Indonesia 20 (“CI 20”, berlaku selama 30 hari)

 

d. Combo Indonesia 30 (“CI 30”, berlaku selama 30 hari)

 

e. Combo Indonesia 50 ("CI 50", berlaku selama 30 hari)

 

2. Masing-masing Paket diberi sekian menit SLI gratis ke Indonesia, yang berlaku selama 7 hari, selama masa promosi (15 Desember 2016 sampai pemberitahuan selanjutnya). Kami tetap berhak mengubah atau menghapuskan sekian menit SLI gratis sesuai pertimbangan kami.

 

3. Paket ini tersedia hanya bagi pelanggan prabayar U Mobile dan tidak tersedia bagi pelanggan U Broadband.

 

4. Paket ini tidak dapat dipindahkan ke nomor HP lain.

 

5. Masing-masing Paket diberikan sesuai dengan Syarat dan Ketentuan U Mobile Prabayar. Anda harus mematuhi ketentuan tersebut yang mencakup Kebijakan Privasi, dan syarat serta ketentuan tambahan ini (yang secara bersama disebut "Syarat"), yang semuanya terdapat di www.u.com.my.

 

6. Kami tetap berhak mengubah atau mengganti Syarat ini termasuk biayanya.

 

7. Paket ini tidak dapat digabungkan dengan tawaran lainnya kecuali jika dinyatakan dengan jelas.

 

8. Syarat dan ketentuan tambahan ini tersedia dalam versi bahasa Inggris dan bahasa Indonesia. Jika terdapat perbedaan di antara kedua versi ini, yang berlaku adalah versi bahasa Inggris.

 

Aktivasi dan Biaya

 

1. Anda dapat mengaktifkan masing-masing Paket dengan menekan *118*9*3*1# pada perangkat mobile Anda.

 

2. Sebelum melakukan aktivasi, Anda harus memiliki saldo pulsa minimal RM9 untuk CI 9, RM15 untuk CI 15, RM20 untuk CI 20, RM30 untuk CI 30, RM50 untuk CI 50. Kami akan memotong RM9 untuk CI 9, RM15 untuk CI 15, RM20 untuk CI 20, RM30 untuk CI 30, RM50 untuk CI 50 dari saldo pulsa Anda setelah kami menerima informasi pembelian dari nomor HP Anda baik permintaan aktivasi tersebut Anda izinkan atau tidak. Tidak ada pengembalian uang atau permintaan pulsa yang akan dipertimbangkan.

 

3. Masa berlaku sejak aktivasi berbeda sesuai dengan masing-masing Paket. Setelah habis masa berlaku, masa berlangganan Anda akan diperpanjang secara otomatis hanya jika Anda memiliki saldo pulsa minimal RM9 untuk CI 9, RM15 untuk CI 15, RM20 untuk CI 20, RM30 untuk CI 30, RM50 untuk CI 50. Jatah menit yang belum digunakan akan diperpanjang masa berlakunya jika Anda membeli paket yang sama. Namun demikian, jatah menit yang belum digunakan secara keseluruhan tidak boleh lebih dari 40 menit (untuk CI 20), 60 menit (untk CI 30), dan 100 menit (untuk CI 50) pada saat masa berlangganan Anda diperpanjang. Jatah menit yang melebihi batas ini akan dihapus.

 

4. Untuk pembelian silang Paket lain selain Paket yang sama, (misalnya, jika Anda sudah berlangganan paket CI 50 tapi Anda kemudian membeli paket CI 30), tidak berlaku perpanjangan jatah menit. Semua jatah menit yang belum digunakan untuk paket CI 50 akan terhapus jika paket CI 30 dibeli. Anda hanya berhak atas jatah menit pada Paket terakhir yang dibeli.

 

5. Jika masa berlangganan Anda tidak dapat diperpanjang secara otomatis karena saldo pulsa Anda tidak cukup, masa berlangganan Anda tidak akan diperpanjang. Semua jatah menit yang belum digunakan akan dihapus dan biaya standar kami akan berlaku untuk semua panggilan telepon yang Anda lakukan.

 

6. Anda dapat mengaktifkan Paket sebanyak yang Anda inginkan. Semua menit yang belum digunakan akan digabungkan dengan paket yang nilainya paling besar seperti yang disebutkan di atas.

 

7. Masing-masing Paket akan didahulukan daripada panggilan telepon gratis lainnya dari promosi U Mobile lain dan akan digunakan terlebih dahulu baru diikuti oleh panggilan telepon gratis dari promosi U Mobile yang lain ini. Jatah panggilan telepon dan data gratis ini tidak dapat digunakan untuk menutup biaya aktivasi Paket.

 

8. Jika Anda melebihi jatah menit dalam suatu Paket, kami akan memberi tahu Anda melalui SMS atau Anda dapat memeriksa saldo Anda kapan saja dengan menekan *118#. Namun demikian, Anda tidak berhak memperoleh pengembalian uang atau pulsa jika kami gagal atau terlambat mengirimkan SMS pemberitahuan tersebut.

 

9. Jika Anda ingin mengakhiri Paket, Anda dapat berhenti berlangganan melalui UMB dengan tekan *118#. Semua paket yang belum digunakan akan dihapus. Penggunaan data selanjutnya akan dikenai biaya dengan tarif Pay-At-You-Use sesuai dengan tarif paket prabayar masing-masing.

 

Layanan Telepon

 

1. Dengan berlangganan Paket, Anda akan menikmati panggilan telepon lokal dan pangilan telepon SLI ke Indonesia, tidak termasuk pengalihan panggilan telepon dan nomor telepon khusus seperti 1300 atau 1800:

 

a. CI 9 – 15 menit panggilan telepon SLI ke Indonesia

 

b. CI 15 – 15 menit panggilan telepon SLI ke Indonesia

 

c. CI 20 – 20 menit panggilan telepon lokal dan 20 menit panggilan telepon SLI ke Indonesia

 

d. CI 30 – 30 menit panggilan telepon lokal dan 30 menit panggilan telepon SLI ke Indonesia

 

e. CI 50 – 50 menit panggilan telepon lokal dan 50 menit panggilan telepon SLI ke Indonesia

 

2. Jatah pulsa panggilan telepon Anda akan dipotong berdasarkan lamanya panggilan telepon Anda. Baik panggilan telepon On-net maupun Off-net dikenai biaya berdasarkan interval 30 detik. On-net adalah panggilan telepon dari nomor U Mobile ke nomor U Mobile lain. Off-net adalah panggilan telepon yang dilakukan dari nomor U Mobile ke nomor operator lokal lainnya. Jika Anda menggunakan layanan konferensi banyak-pihak, akumulasi panggilan telepon keluar Anda akan dimasukkan sebagai bagian dari jatah pulsa panggilan telepon Anda.

 

Layanan Data

 

1. Paket ini juga dilengkapi dengan layanan streaming gratis Video-Onz dan Music-Onz selama masa promosi (15 Desember 2016 sampai pemberitahuan selanjutnya) dengan kuota berikut:

 

a. CI 20 – 500MB Video-Onz, streaming tak terbatas Music-Onz

 

b. CI 30 – 1.5GB Video-Onz, streaming tak terbatas Music-Onz

 

c. CI 50 – 2GB Video-Onz, streaming tak terbatas Music-Onz

 

2. Dengan berlangganan Paket tersebut, Anda akan menikmati layanan pemakaian data tak terbatas. Selain itu, jika pemakaian Anda melebihi 500MB (untuk paket CI 20), 1,5GB (untuk CI 30) dan 3GB (untuk CI 50), kami berhak sepenuhnya tanpa membatasi hak-hak kami yang diatur dalam Syarat untuk mengatur bandwidth Anda, menangguhkan atau menghentikan Paket, termasuk tanpa pembatasan, mengurangi kecepatan Internet Anda. Tujuan kami adalah memberikan layanan HP bermutu kepada semua pelanggan kami sehingga tidak ada pelanggan yang dirugikan akibat perbuatan pelanggan lain.

 

3. Layanan data ini dipengaruhi oleh keterbatasan dan ketersediaan jaringan serta kemampuan HP.

 

4. Kecepatan Internet yang sebenarnya akan bervariasi dan dipengaruhi tapi tidak dibatasi oleh jarak Anda dari menara penerima kami, kapasitas menara penerima kami, sumber download Anda, perangkat keras dan perangkat lunak Anda, serta lalu-lintas Internet secara umum.

 

Versi: 13 February 2020

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