Frequently Asked Questions

GT30 is a prepaid subscription service for data on your mobile phone. GT30 is valid for 30 days. Your prepaid line must remain active in order to enjoy this bundle. GT30 is bundled with unlimited calls to all networks and 1GB High-Speed data.

You can use your unlimited calls for local calls to all mobile networks.

No. All unlimited calls are available for domestic usage only. Standard IDD rates and roaming charges apply.

All U Mobile Prepaid users, except for U Mobile Broadband service subscribers, may activate this bundle.

Yes! All subscriptions to GT30 are available at a special promotional price of RM25 instead of RM30.

The promotion is valid for a limited time until further notice.

You can activate GT30 via the following channels:

MyUMobile App

Step 1: Launch the MyUMobile App

Step 2: Select Add-Ons

Step 3: Select GT30

UMB

Step 1: Dial *118*3*6*1#

Step 2: Confirm your subscription to GT30

Please ensure you have a balance of RM25 in order to successfully activate GT30.

Your subscription begins on the date that our service was activated, and will be renewed automatically at the end of 30 days, as long as you have enough balance in your prepaid account to renew your GT30 plan.

Yes. You will receive SMS notifications two days and one day before your auto-renewal is due, and another SMS when your subscription is renewed.

Yes. You will receive an SMS notification on your subscription status.

If your subscription failed to automatically renew, you might have insufficient balance or your account might be in a passive period. The system will try to renew the subscription again on the following day.

You will be automatically unsubscribed from GT30.

You may stop the auto renewal service through UMB at *118*3*6#.

You can check your quota balance and validity via the following channels:

MyUMobile App

Step 1 - Launch the MyUMobile App

Step 2 - Click "USAGE"

Step 3 - Select "VIEW USAGE DETAIL"

UMB

Dial *118*3*6*3#

You will receive an SMS notification when you have exceeded your quota. There will not be any additional charges, but your speed will be throttled once you exceed your high speed quota.

No, you will not be able to subscribe to GT30 during a passive period.

No, your GT30 plan will not be auto-renewed during a passive period.

No, there is no limit on the number of times you can activate GT30.